Flash Doesn't run on webserver

[ConcreteMike]

I have no trouble creating a help application with a flash skin when running it locally, when I post it to our webserver the flash parts do not display. Has anyone encounted this problem or can anyone point me in the right direction as to why it behaves this way?

[Captiv8r]

Hi ConcreteMike and welcome to our community

Take a look at the Technical Note linked below:
Click here to read the TechNote

Cheers... Rick

[ConcreteMike]

Thanks Rick,

I've tried both of those options and neither one works. Any other Ideas?

[kebo5]

I am having this same problem.

I have used the suggestion from the technote and it still doesn't work. Some of the skin appears, but it is not functional and is just a blue strip across the top. Don't know what the problem could be.

Any suggestions would be appreciated

[Roger_N]

kebo5 -

Welcome to the forum.

As far as Solution 2 is concerned, I believe it needs the additional steps - First, as directed:

Change the .fhs extension to .xml.

Open the wf_startpage.js file and search for '.fhs' and replace it with '.xml'

Before:
var gsActiveSkinFileName="flashhelp_default.fhs"; ( or whatever skin name you are actually using )

After:
var gsActiveSkinFileName="flashhelp_default.xml"; ( again, match your skin name.. )

...then, change the filename itself: from "flashhelp_default.fhs" to "flashhelp_default.xml" ( your skin )

and, in wf_startpage.js (I believe, don't have it in front of me) look for and change the reference to "skin.xml" to the name of your skin.

ConcreteMike -

If adding FHS as a text/plain MIME type to your IIS settings didn't work, then this is probably not the issue, but you might want to give it a shot anyway.

[kebo5]

Neither of these solutions work for me either. Is there any other suggestions?

[Roger_N]

kebo5 -

Hard to say at this point without seeing it... Can you post the system where we can see it? And, what kind of server is it on?

[rsford31]

Hi! I'm having issues too with displaying RoboHelp in the page as well. The only thing that shows up is the image for the "front page" of the help. The top bar and the side bar do not show up. This is in production.

However it is working in our dev environment which is on a separate box. Both are using Windows 2000 (although production has server pack 3 and dev has server pack 4). Both use forms authentication to get to the manuals and both have IIS 5.0 installed. Any ideas?