Formatting causes text not to display in pop-ups

[friedlanders]

I'm currently working in RoboHelp 8.

I've created a topic I would like to have appear in a pop-up in an image map. These occur very frequently in my Help file, usually with no problem. However, this topic has various formatting, including italics and colored text. When I create the pop-up and View Selected Item, some of the formatted text does not appear. (The topic itself shows up perfectly in View Selected Item - this problem only occurs when I view it in the pop-up on the image map.)

This has been going on for years and I've worked around it by removing the formatting that seems to cause the problem - but I'd really like the formatting to remain. The frustrating part is that this doesn't always happen - I can't find a consistent problem. It has just happened again, and I hope you can help me with this.

Here are some pictures that I hope help explain the problem:

The topic in RoboHelp Design view.

Picture 1a: The topic in View Selected Item view - note that everything looks fine.

Picture 2: The topic as it appears in the pop-up in View Selected Item. Note missing text in italics and blue. It seems to be there somewhere, based on the spacing - but it seems blank.

Picture 3: The topic html. Don't know if you can read this.

Please let me know if you need any further information - I may not have explained this very well.

Thanks so much.

[Jeff_Coatsworth]

Who’s “you”?

You do realize that this is a user-to-user forum, right?

[friedlanders]

I do, Jeff - this forum has been very helpful to me in the past. The "you" is anyone out there who thinks he or she may be able to help. Sorry if this was inappropriate.

[Willam van Weelden]

Is this only in popups in image maps or also in popups when called from text?

Greet,

Willam

[friedlanders]

Good question, William - I'm not sure. I've stopped using pop-ups except in image maps because of printing issues. I just tried it in regular text and the same thing happened.

[Jeff_Coatsworth]

@friedlanders - No, no, not at all - it's just that we see lots of people somehow thinking that they're dealing with Adobe Support in the forums when that's not the case.