Forms posting to email in Outlook 2010

[TracyG0564]

I am using RH7 HTML.  We recently (this week) converted to Windows 7 and Outlook 2010.  I have several forms in my project that end users complete and when they press "Submit" the information is emailed to the relevant department.  This worked fine until this transistion.  Now, pressing the "Submit" button generates an email to the correct parties, but there is no information in it.  I am trying to have the information come over in plain text format with labels on each field. 

Is this a Windows 7 issue or an Outlook 2010 issue or the fact that these are just not compatible with RH7?  Is there a work around?  Keep in mind that my coding capabilites are limited (read beginner). 

Thanks for any and all help!!

Tracy  

[Willam van Weelden]

Hi and welcome to the community,

Can you post the HTML (and JavaScript) of the form you use? It might also be a browser issue. What browser(s) are you using?

Greet,

Willam

[TracyG0564]

The browser is IE8. 

Here is the HTML for one of the forms.  The rest of it is just the table with the fields. 

[Willam van Weelden]

Hi again,

Just did a quick test:

• Works fine on IE8/FF/Chrome with Outlook 2007.
• Works fine on FF with Outlook 2010.
• Doesn't work at all with IE9 and Outlook 2010.

Does your form work with Outlook if you are using Firefox?

Greet,

Willam

[Willam van Weelden]

I was too quick with the IE9 assessment: IE9/Outlook 2010 works perfectly, but it doesn't show an email you can send. It just sends the email after you authorize the website. All information is contained in the mail.

Can you post the complete HTML of the form? I'm curious to which fields you use and how the fail making it to the e-mail. Perhaps there's a syntax error in the form that makes Outlook 2010 choke.

Greet,

Willam

[TracyG0564]

Here is one of the forms with the complete codefor the form.  It all worked well when we were running XP and Outook 2003.  I can't remember what version of IE we had, though. 

[Willam van Weelden]

Hi,

Sorry it took a while. Two things:

1. The names of your fields have spaces. It's safer to use underscores.
2. The enctype of the form in the last image is application/x-www-form-urlencode but you want to change that to text/plain. If it is not in text/plain, you may get empty emails. This should solve your problem. Note that in the first image, the form has the enctype text/plain and that works.

Greet,

Willam