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Free trial version is not working

Community Beginner ,
Oct 28, 2020 Oct 28, 2020

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Hello,

I installed the RoboHelp free trial version from the Adobe website.

When I open RoboHelp on my computer and click start free trial, I receive an error message- 'an error occured'

Any tips would be appreciated.

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Adobe Community Professional ,
Oct 28, 2020 Oct 28, 2020

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  1. Did you unzip the download and then run set-up.exe?
  2. Was it installed with admin rights?
  3. Was it installed to the default location?
  4. Was the installer on the C drive?
  5. Was it installed on a Windows 10 machine.
  6. Have you tried rebooting the machine? It shouldn't be necessary but at this point it's worth trying.

 

Let us know what happens when you have gone through those suggestions.

 

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Community Beginner ,
Oct 29, 2020 Oct 29, 2020

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Hi Peter,
Thank you for your suggestions.
Yes, I unzipped the download and ran the set up.
Admin rights- I don't know, not that I know of.
Yes- to the default download location.
Yes, a Windows 10 machine.
Yes, I tried restarting the computer, I even uninstalled RoboHelp and
reinstalled it.

--
Moshe Neveloff
Financial and Organizational Management Consulting

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Adobe Community Professional ,
Oct 29, 2020 Oct 29, 2020

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Are your .NET versions up to date? That can sometimes have an impact on RH installing correctly. Are you in a corporate environment or personal? Any anti-virus or firewalls in place that may be shutting it down?

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Adobe Community Professional ,
Oct 29, 2020 Oct 29, 2020

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You must have admin rights to install RoboHelp. Check with your IT guys. If this is your own PC it should be set up giving you admin rights. Go to Settings > Accounts and you should be able to see.

 

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Adobe Community Professional ,
Nov 02, 2020 Nov 02, 2020

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Community Beginner ,
Nov 02, 2020 Nov 02, 2020

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Hi Peter,
Thanks for following up.
I don't know where to go from here, I'm frustrated.
I tried installing the 2020 trial version on another computer, per the
suggestion of the woman who runs my tech writing course, and the download
didn't work.
I also tried calling a local computer person and sent him a screenshot of
the error message.
I have the same error message as the other user- Tamas.
Moshe

--
Moshe Neveloff
Financial and Organizational Management Consulting

Phone number removed

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Adobe Community Professional ,
Nov 02, 2020 Nov 02, 2020

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I don't have any details of what causes this but it does seem to be a small number. I realise that doesn't help when you are one of that number.

 

No internet access issues and anti virus paused during installation?

 

As soon as I hear more from Adobe, I'll post it.

 

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Resources
RoboHelp Documentation