frequently viewed topics report does not increase the counts for new hit

[Guest]

Hi experts,

I have a project published to RH server 9 with webhelp pro. the frequently searched term gives me the reasonable counts, every time when the same term searched, the count increased. but the frequently viewed topics report does not increase the counts for the topic that I clicked multiple times (every time I click on other topic then come back to click the same topic). the adobe support told me I should close the window, then re-open the link and click on the topic again, but it still does not. what we eventually find out is I have to delete all the history data in cache, and reopen the window, then click on the same topic then the count will increase by one.

I am wondering whether this behavior is normal or not. if it's normal, how do you use this report?

Thanks,

Frances

[RoboColum_n_ · Accepted solution]

Hi Frances.

I am not a browser expert but this sounds plausible. The browser cache is designed to prevent having to download content locally each time a page is opened. Each time a page is opened a check is made to see if the cache already contains elements of it. If it has, it uses that local version. With the RH Server application as the cached version is local the statistics are not being updated because the page is not being viewed from the server.

It may be an idea to set your browser options to delete the history every time it is closed. Also be aware that it is possible that different browsers may have slightly different options.

Colum