Front cover inserted at the end of the PDF

[michelled60596123]

Using RH 2019.0.10  -  the front cover of a PDF is inserted at the start of the document AND also at the end of the document. This was not happening in 2019.0.9.

This is messing with the page numbering if I delete the erroneous page so a quick fix is desirable.

Is anyone else experiencing it?

Thanks

Michelle

[Peter Grainge]

Michelle - See if you can replicate it in a new project with just a few topics. If you can, then create a bug report.

Please follow this link to report bugs or request features. https://tracker.adobe.com

Post the link to your bug report / feature request in this thread and others can vote for it.

---

www.grainge.org

[Vivek Kumar]

Hi Michelle,

We have identified the issue. Please file the issue using the tracker https://tracker.adobe.com. We will share a private fix with you if it is super urgent otherwise we will include this in update 11.

My apology for the inconvenience caused. 

Thanks,

Vivek (Adobe)

[ivanw65285818]

When is update 11 due?

We have a release on Jan 10th and need to prepare the PDFs before then. 

I have the exact same issue as described above. 

[ivanw65285818]

Any update on when this patch will be ready? I have to get the docs out on Wed the 6th. Will it be ready by then? 

This is urgent as the docs are going to all our clients. 

[ivanw65285818]

Yes, I have the exact same problem. 

Is there a fix for this?

[Peter Grainge]

I'll ask Adobe to get the fix to you before then.

[Peter Grainge]

Have you checked your Private Messages? I believe they have sent you a link to download the fix.

---

www.grainge.org

[ivanw65285818]

No, nothing there. 

You have no private messages.

[Peter Grainge]

I have asked again mentioning you need the fix today.

---

www.grainge.org

[Surbhi_Maheshwari]

Hi Michelle,

We have fixed this issue in an interim build and shared it with you on the jira ticket. Kindly have a look.

Thanks and Regards,
Surbhi Maheshwari

[ivanw65285818]

That page appears to be blank. I dont see any link, download etc. 

[ivanw65285818]

This is what I see in Doc Cloud. Where is the download button?

[ivanw65285818]

There aren't any recent files.

Any files you've viewed or worked with recently will appear here.

?

[Peter Grainge]

Did you get a link sent to you that worked?

---

www.grainge.org

[JC @ Salient]

I am having this problem also. How do I get this fix?

[Peter Grainge]

Click this link to Adobe's download. Click Yes in the dialog that appears.

---

www.grainge.org

[ivanw65285818]

pls ignore. replied to wrong post.

[Peter Grainge]

OK Ivan. Notwithstanding I think the link may be broken. JC2. Let me know if it doesn't work.

---

www.grainge.org

[Peter Grainge]

Although the Download button does not seem to work, there is a Download icon that does. Click the icon on the left below. You will find it top right.

To anyone else finding this later, do not use that after Update 11 has been released. The fix will be in that update.

---

www.grainge.org

[Peter Grainge]

JC2 Also see the ticket.

https://tracker.adobe.com/#/view/RH-6304.

I understand that some more information has been added to help you.

---

www.grainge.org

[EmanAssem]

I've the same issue. @Peter Grainge Can you please send me the fix? Also, I have many blank pages in the PDF output. Is there a way to avoid this?

[Peter Grainge]

Click the link to the Tracker and you will see a download link there. The Download button centre page might not work but there is another download icon top right.

Blank pages in addition to the correct content or instead of. If in addition, make sure you haven't got lots of white space at the end of your topics.

---

www.grainge.org

[EmanAssem]

It's in addition. I've removed any extra spaces and still have many blank pages.

[Peter Grainge]

Are you using the supplied pdf master page and its associated CSS when you generate?