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Front cover inserted at the end of the PDF

Explorer ,
Dec 19, 2019 Dec 19, 2019

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Using RH 2019.0.10  -  the front cover of a PDF is inserted at the start of the document AND also at the end of the document. This was not happening in 2019.0.9.

This is messing with the page numbering if I delete the erroneous page so a quick fix is desirable.

 

Is anyone else experiencing it?

 

Thanks

Michelle

TOPICS
New UI, Output presets, Product help

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Adobe Community Professional ,
Dec 19, 2019 Dec 19, 2019

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Michelle - See if you can replicate it in a new project with just a few topics. If you can, then create a bug report.

 

Please follow this link to report bugs or request features. https://tracker.adobe.com

 

Post the link to your bug report / feature request in this thread and others can vote for it.


www.grainge.org

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Adobe Employee ,
Dec 19, 2019 Dec 19, 2019

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Hi Michelle,

We have identified the issue. Please file the issue using the tracker https://tracker.adobe.com. We will share a private fix with you if it is super urgent otherwise we will include this in update 11.

 

My apology for the inconvenience caused. 

 

Thanks,

Vivek (Adobe)

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Explorer ,
Jan 02, 2020 Jan 02, 2020

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When is update 11 due?

We have a release on Jan 10th and need to prepare the PDFs before then. 

I have the exact same issue as described above. 

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Explorer ,
Jan 06, 2020 Jan 06, 2020

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Any update on when this patch will be ready? I have to get the docs out on Wed the 6th. Will it be ready by then? 

 

This is urgent as the docs are going to all our clients. 

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Explorer ,
Jan 02, 2020 Jan 02, 2020

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Yes, I have the exact same problem. 

Is there a fix for this?

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Adobe Community Professional ,
Jan 02, 2020 Jan 02, 2020

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I'll ask Adobe to get the fix to you before then.

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Adobe Community Professional ,
Jan 06, 2020 Jan 06, 2020

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Have you checked your Private Messages? I believe they have sent you a link to download the fix.


www.grainge.org

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Explorer ,
Jan 06, 2020 Jan 06, 2020

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No, nothing there. 

 

You have no private messages.

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Adobe Community Professional ,
Jan 06, 2020 Jan 06, 2020

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I have asked again mentioning you need the fix today.


www.grainge.org

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Adobe Employee ,
Jan 06, 2020 Jan 06, 2020

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Hi Michelle,

We have fixed this issue in an interim build and shared it with you on the jira ticket. Kindly have a look.

Thanks and Regards,
Surbhi Maheshwari

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Explorer ,
Jan 06, 2020 Jan 06, 2020

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That page appears to be blank. I dont see any link, download etc. 

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Explorer ,
Jan 06, 2020 Jan 06, 2020

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This is what I see in Doc Cloud. Where is the download button?

 

doccloud.png

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Explorer ,
Jan 06, 2020 Jan 06, 2020

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There aren't any recent files.
Any files you've viewed or worked with recently will appear here.
?

 

doccloud2.png

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Adobe Community Professional ,
Jan 17, 2020 Jan 17, 2020

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Did you get a link sent to you that worked?


www.grainge.org

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Community Beginner ,
Jan 28, 2020 Jan 28, 2020

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I am having this problem also. How do I get this fix?

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Adobe Community Professional ,
Jan 28, 2020 Jan 28, 2020

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Click this link to Adobe's download. Click Yes in the dialog that appears.


www.grainge.org

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Explorer ,
Jan 28, 2020 Jan 28, 2020

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pls ignore. replied to wrong post.

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Adobe Community Professional ,
Jan 28, 2020 Jan 28, 2020

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OK Ivan. Notwithstanding I think the link may be broken. JC2. Let me know if it doesn't work.


www.grainge.org

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Adobe Community Professional ,
Jan 28, 2020 Jan 28, 2020

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Although the Download button does not seem to work, there is a Download icon that does. Click the icon on the left below. You will find it top right.

 

image.png

 

To anyone else finding this later, do not use that after Update 11 has been released. The fix will be in that update.


www.grainge.org

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Adobe Community Professional ,
Jan 28, 2020 Jan 28, 2020

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JC2 Also see the ticket.

https://tracker.adobe.com/#/view/RH-6304.

 

I understand that some more information has been added to help you.


www.grainge.org

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Participant ,
Feb 04, 2020 Feb 04, 2020

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I've the same issue. @Peter Grainge Can you please send me the fix? Also, I have many blank pages in the PDF output. Is there a way to avoid this?

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Adobe Community Professional ,
Feb 04, 2020 Feb 04, 2020

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Click the link to the Tracker and you will see a download link there. The Download button centre page might not work but there is another download icon top right.

 

Blank pages in addition to the correct content or instead of. If in addition, make sure you haven't got lots of white space at the end of your topics.


www.grainge.org

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Participant ,
Feb 04, 2020 Feb 04, 2020

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It's in addition. I've removed any extra spaces and still have many blank pages.

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Adobe Community Professional ,
Feb 04, 2020 Feb 04, 2020

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Are you using the supplied pdf master page and its associated CSS when you generate?

 

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