I developed a help system on RoboHelp 9, then upgraded to RoboHelp 11 and most recently upgraded to RoboHelp 2017 about a year ago. A few months ago it was reported that the search function only worked some of the time. My investigation has shown that items entered into the system prior to upgrading to 2017 seem to be included in the search and items entered after upgrading to 2017 do not appear in the search. I've combed the forums and helper websites and cannot find anything related to this issue regarding searching. I've checked and double checked my settings and all appears to be correct.
Do I need to make some change to my 2017 so the full text search will truly search all words? Any help/insight is much appreciated.
Don't recall that one off the top of my head - you all up to date? Any difference by browser? Does it work locally, but not on a web server (or vice versa)?
No difference by browser - I've used both IE 11 and Chrome. All updates are installed. The search results are the same locally or from the web server. In the past I've read that some issues are fixed by deleting the whdata and whxdata folders and letting them recreate. Mine are both dated 2016. I've been nervous to try that without consultation. Thoughts?
No idea, but if you play, make sure you do it on a copy & not the real thing
Thanks Jeff - I always test from copies or backups - never the real deal. Always good to be reminded...
When you generate, the folder to which you generate is cleared first. Thus
deleting those folders and files happens every time. It's not the same with
publishing but you say it's happening with the local help as well.
Are you testing by opening the help directly, not via your software
I test locally from the local index.htm not from the software.
When the project compiles the "Scanning Full Text Search" part of the compile takes a long time - and it appears it's capturing all the uploaded files so I'm at a loss as to why newer files are not included in the search results.
In that case, I would be tempted to zip it all up and play with it locally from home - then you can enable all the JS you want without corporate interference.
I will give that a try and report back. Thanks.
I wonder if the files inside the wh* folders on the server aren't being updated when you publish for some reason? I'd compare the file dates on my local copy with the ones on the server.
And don't worry about the folder dates, just the actual file dates.