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Generate output MS HTML help

New Here ,
Feb 19, 2024 Feb 19, 2024

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Hi, I installed RH 2022 and imported amn old project dated 2007. I ignored the version number used at that time. I imported using Project Upgrade and selecting the project Help.xpj. All is imported but when requiring to generate an output I get the error message "Failed to generate Microsoft HTML Help. Check log for more details."  Same error for all types of selected output.

I have no idea where is the log saved. I would appreciate to be guided . Thanks in advance

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Community Expert ,
Feb 19, 2024 Feb 19, 2024

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Various things could be giving you problems.

  • You say the project is dated 2007. Do you mean 2007 or 2017? 
  • When you installed 2022 it will not have removed your old version of RoboHelp so please let us know which version it was. 
  • You are saying you imported. That's not the way to open the project in 2022. You have to upgrade. See the screenshot below. Did you import somehow or did you upgrade? You have to upgrade.

 

image.png

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My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

 

Help others by clicking Correct Answer if the question is answered. Found the answer elsewhere? Share it here. "Upvote" is for useful posts.

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New Here ,
Feb 19, 2024 Feb 19, 2024

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Morning, Thanks for your answer.

I did not import but indeed upgraded the project as you described above and i confirm that I was working in 2007 with Robohelp. Since I never used Robohelp and definitively RH previous version was not installed on my PC.  Upgrade looks like working fine.. Where can i find CHM output preset?

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Community Expert ,
Feb 19, 2024 Feb 19, 2024

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You should also check your settings in the CHM output preset, as I don't believe everything always upgrades correctly.

 

 

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New Here ,
Feb 19, 2024 Feb 19, 2024

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Morning, I will be sure that upgrades work correctly when i will be able to generate an output or it there a way to check that it was faulty somehow? Where are the presets you spoke about?

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Community Expert ,
Feb 20, 2024 Feb 20, 2024

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Go to the Output tab. If there isn't a preset there, click the + icon and then change the Type to select Microsoft HTML Help. Name it whatever you like, such as CHM in image below.

 

image.png

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

 

Help others by clicking Correct Answer if the question is answered. Found the answer elsewhere? Share it here. "Upvote" is for useful posts.

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Community Expert ,
Feb 20, 2024 Feb 20, 2024

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You said "I was working in 2007 with Robohelp"

 

This is still a bit confusing.

 

If the project was last edited in the year 2007 that suggests you were using an extremely old version of Robohelp. If this is the case, you may need to do some work to clean up non-standard code from such an old version. 

 

However, if this was a typo and you were using the Robohelp 2017 version, then the upgrade was probably fairly clean.

 

Oh and you can find the log by going to the Output panel > Presets, right-clicking on your output preset and selecting View Log. 

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