I think Caroline is referring to RoboPDF being the utility
that is no longer supported.
If the problem is simply that RoboPDF is not working, then
FlashPaper is an alternative that I can tell you more about
offline. First though, let's prove RoboPDF is the problem.
Create something in Word, something unrelated to RH. Now go
to the File menu and select Print. RoboPDF will be one of your
printers. What happens if you select it?
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