Generating Printed Documentation

[Avigail12345]

Hello,

I am using RoboHelp9 for HTML. I am generating printed documentation using Word Pro Edition 2003. I have two large projects converted from RoboHelp6 and am running into a different problem in each:

In the first project, the PDF is generated correctly, but the internal links do not work. They are coloured blue and underlined just like links but when hovering over they are treated like regular text. When I generate a chm or a web version the links work properly. The "retain hyperlinks" is checked and under pdf settings "add links to pdf" is also checked. I would like to note that the links work in my second project on the same machine. In addition, when I generate a word document, the links work.

The second project, however, displays the content text in the table of contents. This does not happen in the first project. Instead of seeing the title in the table of contents, I see title and the contents of the topic.

Thanks!

[Peter Grainge]

What are you using to generate the PDF? Do you have Acrobat X or are you using the PDF add-on that comes with RoboHelp? The former is creating links in the PDF for me.

When you look at your second project, are you looking at a recently generated document? I am wondering it something has broken and a newly generated documet would also fail?

The second project, however, displays the content text in the table of contents. This does not happen in the first project. Instead of seeing the title in the table of contents, I see title and the contents of the topic.

Are you talking about the printed document or online? A screenshot would help. Use the camera icon above to insert the screenshot.

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@petergrainge

[Avigail12345]

Hi,

Thanks for your quick reply.

I have Adobe Acrobat 7.0 Elements. When I was working on RoboHelp 6 I needed to install it in order to generate PDFs. Do you recommend uninstalling it now that I have RoboHelp9? In any case one of the two projects generates a correct PDF so can this be configured?

Attached is a snapshot of the second project. As you can see, the whole content of the page is inserted sa the topic...

Thanks again.

[Peter Grainge]

I don't know if swapping the PDF generator would help. First though I would generate Word documents from both projects to see if they show the same problem, I suspect they will.

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See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

[Avigail12345]

When I generate a WORD document, the links work in the first project, but the table of contents is the same in the second project.

[Peter Grainge · Accepted solution]

So the problem is with how Word is seeing what is sent to it. Where I have seen problems like that direct in Word is where people have applied a heading style to content.

Whatever it is, you need to be looking at the styles used until it generates correctly in Word.

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See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

[Avigail12345]

That was the problem. Once I changed the style it did not appear in the table of contents. Thanks so much!!!

Any idea what I can do about the links not working in the first project? They work in the second and in the WORD file.

Thanks again!

[Peter Grainge]

Please go back to my first reply. If you regenerate the second project, do the links continue to work? If one does and one does not using the same tools, I'm thinking it has to be a setting.

I think regenerating things may result in the links no longer working so save a copy of the working PDF somewhere safe.

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See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

[Avigail12345]

Sorry for the delayed response. I've tried deleting and re-generating pdfs for both projects. One still generates working links, the other generates broken links. The text is marked as a link (blue and underlined) but does not work as a link.

Thank You

[Peter Grainge]

Can you send me the rogue project? If you can, see the Contact page on my site for instructions.

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See www.grainge.org for RoboHelp and Authoring tips

@petergrainge