Has anyone come up with a step by step procedure to upgrade from RH 6 for Word to RH8?

[Guest]

All my projects were made using Word 2003 and RH6 or RH4. We just upgraded to RH8, and I am getting all kind of errors. We followed the advice given in the forum, and deleted all the dot files. It got rid of the DLL message (error 49), but all the text and topics disappeared. The project opens to a blank document.

We still have Word 2003, and do not want to upgrade.

I do need some concrete advice urgently.

Thanks

[Peter Grainge]

Did you follow the procedure in Snippet 92 on my site?

On switching to RH HTML, see Snippet 117 on my site.

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[Guest]

I followed the procedure in your Snipett 92, but did not get good results. As I mentioned above, the message did not appear again, but the project opened a blank document. No topics, and no text. the only difference is that I moved all the DOT files, including the Normal.dot. Would this have made the difference?

Regarding

[Peter Grainge]

The procedure does not state to delete ALL copies of the templates, those in Program Files are required.

Did you delete the files from Program Files?

Do you have those templates somewhere you can restore them?

Did you have a copy of the templates in the project?

Do you have a copy of the project from before you upgraded?

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[Guest]

I did not delete the templates from the program files, and I have no copies

of the templates in the project folder

I was able to restore the project from a backup.

Regards,

Esperanza Angel

Magic Information Systems Inc

Support Department

Telephone: (905) 738-9650 ext 231

Fax         : (905) 738-0470

[Peter Grainge]

First I removed your email address from your reply. Posting email addresses on any forum is not a good idea unless you have not heard from your wealthy Nigerian relative for a long time.

Using a copy of the project restored from the backup, have you tried upgrading again since you removed the templates that are in your profile, you did remove those didn't you?

How big is the project from the backup if you zip it?

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[Guest]

Hi Peter,

I wanted to thank you. I was able to upgrade my project. My problem was that

I deleted the Normal.dot template as well as the other .dot files.

Once I restore the old backup, and deleted all except the Normal.dot, I was

able to upgrade.

Thanks,

Esperanza Angel

[Peter Grainge]

Good to hear the show is on the road.

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