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Header Disappears in Responsive Azure Blue Tablet mode when Clicking on Home Logo in Header

Community Beginner ,
Feb 13, 2023 Feb 13, 2023

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Using Responsive Azure Blue and selecting Tablet mode, the header suddenly disappears if I select a topic from my TOC, and then click the Home logo link in the header.  This same behavior can be seen in the Azure Blue preview in the RoboHelp, and not just the generated output.  Anyway to stop the header from disappearing in Tablet mode?

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Community Expert ,
Feb 13, 2023 Feb 13, 2023

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Which version of Robohelp are you using? If Rh2019, is it Classic or New UI? Please include the full version number including patches.

 

Please also use the Insert Photo icon to add screenshots inline with the text. It makes it easier to help when the images and description are visible at the same time.

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Community Beginner ,
Feb 16, 2023 Feb 16, 2023

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Version 2022.0.346.  

 

Header gone.PNGTOC Topic Selected.PNG

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Community Expert ,
Feb 16, 2023 Feb 16, 2023

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Does it make any difference if you resize the screen or try another skin?

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Community Beginner ,
Feb 21, 2023 Feb 21, 2023

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The header only disappears when using the Azure Blue and Azure Blue RTL, and only in tablet screen size.  

For sizing the screen, the Responsive HTML output does react to sizing like it should going from desktop to tablet, to mobile.  However, if you are in tablet sizing and start to click on topics, and then select the home logo, that is when the header disappears from view.  It almost looks like the screen is shift down.  

What is even more interesting, is when I set the header to show in Mobile, the header will not disappear in the same way when I am in mobile screen size.  But it still will do it in tablet size.  Desktop size seems unaffected.

Other skins do not do this.

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Community Expert ,
Feb 19, 2023 Feb 19, 2023

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I wouldn't use that for serious behavioural tests as I don't think all links, etc would necessarily be rendered correctly. I view it as a "mostly right" view for design purposes only. For functionality, I would only use the generated output to ensure everything has been put in place correctly.

 

To rule out some customisation, you could try creating a new Azure Blue skin. Just give it a slightly different name.

 

Another test would be to use one of the sample projects to see if it also happened there.

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Community Beginner ,
Feb 21, 2023 Feb 21, 2023

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I have tested this multiple times with Responsive output not just in the preview, and also used the original Azure blue template and RTL template default without any changes, and the same thing happens everytime.  I just mention the preview to say that this is not just an output issue, but is in the preview, as well.

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New Here ,
Jun 06, 2024 Jun 06, 2024

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Hello, did you ever get a resolution to this issue? I am experiencing the same problem. I am using RoboHelp 2022.3.93.

Thanks, Matt

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Community Beginner ,
Jun 06, 2024 Jun 06, 2024

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Unfortunately no.  This project was specifically designed to mostly be accessed as onscreen help for one of our products.  I adjusted the Mobile Maximum Width so it switches to Mobile view instead of tablet at a certain size and just living with it.

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Community Expert ,
Jun 06, 2024 Jun 06, 2024

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@Matt Schlote you might try applying the RH2022 Patch 4 to see if that does anything.

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Community Expert ,
Feb 21, 2023 Feb 21, 2023

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I don't have a copy of RH2022 to check right now and unfortunately I don't see the same behaviour in RH2019 which might offer clues.

 

There aren't many customisation options in Responsive skins. And you've said you already played with the "show header on mobile" setting.

 

If no-one else has any ideas you could contact Adobe support. The email address is recommended as it goes to a dedicated Robohelp team. https://helpx.adobe.com/contact/enterprise-support.other.html#robohelp

 

Another workaround might be customising the Charcoal Grey skin to look like the Azure Blue one. It's generally the same except for the colour scheme (although in Rh2019 it's missing the User Assets section in the Layout tab - not sure if they fixed that in RH2020 or RH2022...)

 

 

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Community Expert ,
Feb 21, 2023 Feb 21, 2023

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(Aaand. now the user assets section is displaying in charcoal grey, even though I triple checked no more than a minute ago 😕  )

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Community Expert ,
Feb 23, 2023 Feb 23, 2023

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There is a bug whereby the colours apply to both mobile and desktop. Adobe are aware of this.

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

 

Help others by clicking Correct Answer if the question is answered. Found the answer elsewhere? Share it here. "Upvote" is for useful posts.

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