Header Logo URL issue in RoboHelp 2022

[Pathapalayam33659478g5cy]

I am creating  help content in RoboHelp 2022. I have a image in my header and when i click on that image , a default page should open. I have created a default page and added that page as a link in Header Logo URL. I am generating a Responsive output for my project as that is my requirement.

When i test from my local i am able to see the default page when i click on the image. When i deploy it to server and test it, its not showing the default page. It is still showing some other page which is not there in my application at all. 

Is there any other configuration that has to be done for this?

[Jeff_Coatsworth]

So, it works locally, but not on the server? Sounds like a caching issue - I'd clear out all the files on the server & re-upload them to make sure you have the complete set of files.

[Pathapalayam33659478g5cy]

I have tried this option, uploaded the files twice just to be sure.....i am able to see the default page in the server. But when i try to click on the image the path itself is wrong. It is showing some other page which is not there in the project at all. This page is getting displayed.

[Jeff_Coatsworth]

Could be a caching issue on the server - have you had your IT folks have a look?

[Peter Grainge]

... or something no longer in the project but not deleted from the server?

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

[Pathapalayam33659478g5cy]

I inspected the image in the header and found this code below

data-controller="HomeController: hc" data-click="$hc.goToHome()" data-attr="title: @Key_LNG.HomeButton;

aria-label: @Key_LNG.HomeButton;

href: rh.model.get(rh.consts('KEY_LOGO_URL')) || rh.consts('DEFAULT_TOPIC')" title="Home" aria-label="Home" href= ""
In the href attribute i cant see the default page which i have added. Instead its showing some other page which is not there in the project at all. This is something with respect to configuration i guess.... is there any way to change this?

[Jeff_Coatsworth]

You should be seeing something like this (using Peter's site as an example):

if you turn on the Inspect tool in your browser

[Peter Grainge]

You are talking about the image here, correct? 

That automatically links to the default topic defined here.

The image is from a frameless preset but it's the same setting in responsive presets.

Is that not what is happening or are you adding some other image?

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

[Pathapalayam33659478g5cy]

I am using Responsive output for my project as that is the requirement.

I have configured the same way in my project. It is not displaying the default page which i have added, instread it is showing some other page, which is not part of the project at all.

[Pathapalayam33659478g5cy]

I have set the default topic like this

Even then its not picking up this page and showing a different page. 

Is there anything else to be done for this?

[Peter Grainge]

When you open the help, is the default topic showing correctly both locally and on the server? So the "only" issue is the logo does not open the same topic when it is on the server, correct?

Which template are you using and where are you setting that URL?

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

[Pathapalayam33659478g5cy]

When i am opening locally its working correctly. After deploying to server when i click on that image, its showing the wrong page as i mentioned before. I am adding the Default page in Default Topic as shown in the above image.  

I am using Responsive output for my project.  I have added the default URL like this - 

I Need this page to open when i click on the image in the header. 

[Peter Grainge]

Yes but which responsive template? There are several.

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

[Pathapalayam33659478g5cy]

Responsive HTM5

[Peter Grainge]

There are seven different Responsive HTML5 templates. I am asking which one.

Also you have shown just the field. It would help to see more of the screen where that field is.

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

[Pathapalayam33659478g5cy]

[Peter Grainge]

There is no Header Logo URL field in that screenshot which is where I was looking. It is in fact part of the preset.

When you browse from that field, are you selecting default.htm from the project or are you putting in a URL to where it is on the server?

If where it is on the server, is https:// in the link?

________________________________________________________
My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

[Pathapalayam33659478g5cy]

I am selecting that page by clicking on that browse link at the right. This page is part of the project and the entire project is deployed in the server.

[Peter Grainge]

Clearly something is happening the process of uploading to the server. How is that done?

You have deleted everything from the server folder twice, emphasising everything. Could you try uploading to a different folder?

Have you tried something like Beyond Compare to compare what is in the locally generated folder to the folder on the server? Your developers or IT may use that or something similar.

Beyond that you seem to have done everything that has been suggested here. I suggest for this one you need to go to Adobe Support. See https://helpx.adobe.com/contact/enterprise-support.other.html#robohelp for your Adobe Support options. The email link tcssup@adobe.com is recommended as it reaches a team dedicated to Technical Communication Suite products including RoboHelp.

Do let us know the final resolution.

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

[Peter Grainge]

If you can share the locally generated output with me, I could put it on my server and test. It would then be deleted immediately.

If you can, then see the Contact page on my site and send the output as instructed there. Do make sure you include a link to this thread and please do not email it direct.

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

[Pathapalayam33659478g5cy]

I cannot share the output with you. Its confidential. I have contacted Adobe Support already, we have had multiple discussions. They hare saying its fetching from the server only, please try to upload again and check, which i have done multiple times. I am now going to try with a different server and see if it works.... If not then i need to connect with Support team again.