Every time i try to import a word doc into my robohelp project it crashes and says robohelp has ran into a problem and restart the application.
Create a very simple document and try that. The idea is to see if it is your document causing the problem.
i have done that and it still crashes robohelp
What version and are all updates applied?
2019release version 14.0.14 and has been updated with same issue
If all still crashes RoboHelp, then it looks like an installation issue. I would uninstall RoboHelp, reboot and install again. RoboHelp must be installed with admin rights. Install to the default location.
Let us know how that goes.