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Help importing word doc

New Here ,
Oct 21, 2020 Oct 21, 2020

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Every time i try to import a word doc into my robohelp project it crashes and says robohelp has ran into a problem and restart the application.

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Community Expert ,
Oct 21, 2020 Oct 21, 2020

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Create a very simple document and try that. The idea is to see if it is your document causing the problem. 

 

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New Here ,
Oct 21, 2020 Oct 21, 2020

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i have done that and it still crashes robohelp

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Community Expert ,
Oct 21, 2020 Oct 21, 2020

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What version and are all updates applied? 

 

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New Here ,
Oct 21, 2020 Oct 21, 2020

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2019release version 14.0.14 and has been updated with same issue

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Community Expert ,
Oct 24, 2020 Oct 24, 2020

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LATEST
  1. 2019 Classic or New UI?
  2. Is the document in DOCX format?
    It must be for the new UI so if in DOC format, save it as DOCX.
    If you are using Classic try the opposite format to whatever it is now.
  3. Import the simple document into the About RoboHelp sample project to see if that crashes RoboHelp.
  4. If it doesn't then try your own document.

 

If all still crashes RoboHelp, then it looks like an installation issue. I would uninstall RoboHelp, reboot and install again. RoboHelp must be installed with admin rights. Install to the default location.

 

Let us know how that goes.

 

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