Help! Problems with Automatic and Discretionary Hyphens from FrameMaker

Report · May 27, 2011

Does anyone know how to prevent RoboHelp from picking up automatic and discretionary hyphens from linked FrameMaker files?

I'm in a situation where I need to use automatic hyphens (and sometimes discretionary hyphens to prevent strange breaks) in my chapter titles and heading 1s. RoboHelp is great about ignoring the auto/disc hyphens in inline text (i.e., the titles and heading do not include the hyphen because they are not needed).

For example:

This Heading in FrameMaker...	Appears as this in RoboHelp...	Which is...
Recording Service Infor- mation	Recording Service Information	Correct

RoboHelp fails, however, when it comes to including the auto/disc hyphens in cross references and filenames. Even if the cross-reference text appears correctly in FrameMaker, the hyphens always show up in the cross-reference text in RoboHelp.

For example:

This Cross-Reference in FrameMaker...	Appears as this in RoboHelp...	Which is...
Recording Service Information	Recording Service Infor-mation	Incorrect

Additionally, the filename given is "Recording_Service_Infor-mation.htm" which is not what I want.

Why is RoboHelp smart enough to ignore the automatic and discretionary hyphens in inline text, but not smart enough to ignore them in cross-reference text and file names?

Is there a seeting I can change to fix this? thank you very much for any help you can provide!!

System Info:

Windows XP SP3

Technical Communication Suite 2 (FrameMaker 9.0p255 and RoboHelp 8.0.2.208)

Report · May 28, 2011

Normally the hyphens are handled fine in RoboHelp. However, there seems to be a specific scenario where you are facing issue as mentioned by you. It will be great if you can share a sample FrameMaker document leading to such an issue when converted in RoboHelp. You can upload the document at acrobat.com or any other location and share the download URL.

Also, please specify any settings/mappings applied for FM document conversion.

Mayank

Report · May 31, 2011

Thanks for offering to take a look. I have zipped up the FrameMaker file, and the RoboHelp project settings, CSS, and template and posted them on Acrobat.com:

https://acrobat.com/#d=NnF72LneU3UAVesAUSvTIQ

Report · Jun 21, 2011

I have tried adjusting conversion settings and formatting options to no avail. Any suggestions, Mayank?