I have Version 5.0.2 build 801. In the last two projects I
have compiled, I receive the above message when trying to access
Help using F1 and the Help button in the software. I did not have
any extra spaces in the window name as suggested by the tech. The
.chm file works fine on all developers machines, just not on mine
which has RoboHelp installed
Hi Rylee3 and welcome to the RH community. Try renaming your
window with a prefix of $global_ and recompile. It is standard
practice for all my windows now as it solves many problems
regardless of whether I'm using merged files. I suspect you
are?
Thank you for your reply. I tried the above suggestion and it
did not work. I guess I need to explain a little further. I have a
new laptop. Windows version is the same. I do not get this message
on the old laptop and no one else gets this message when they load
the .chm file into our software programs. Just on this computer.
The strange part is that I have other projects that do not give me
this message. Please let me know if you need more information
regarding this computer setup. I am beginning to believe it is some
setting on this new laptop. The actual message is The Window name
:TopicWin" passed to HH_GET_WIN_TYPE has not been specified. Then
it hangs up with the hourglass and I have to stop the program
through the Task Manager. Thank you again for your help
One more note: Our developer experimented by loading RoboHelp
5.0 on one of our swappable machines. The .chm file worked prior to
loading and received the message after installing RoboHelp. This
was his reply: So, it looks like Robohelp replaces(?) the standard
HTMLHelp engine or adds its own stuff ..
I am assuming that CR and UB CHM-files were made with this
version of Robohelp and this is why they are affected.
I have fixed this. I actually had to add a New Window and
then deleted the other "TopicWin" and created it again. I have no
idea why this happened, because it works on the other machine
without the change. Thanks for your help
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