Hi, my company has RH 2020 subscription. In error, a co-worker who couldn't get into our corp acct, started a RH Trial 2019 account. They created many projects in this trial version. We cannot get access to 2019 where these projects are. It's asking for a license key, which we don't have. We do have a subscription for 2020. Is there any way to retrieve these? thank you!
Fixed up your versioning - there's no RH2021. The projects created by the co-worker in RH2019 (the trial part has no bearing on it - the trial is fully functional, just time-limited) should be either on their local workstation or on a network spot. Then, as Peter says, you should be able to upgrade those projects to RH2020.