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I currently have a Robohelp Multi-platform license, but it's limited to 2 users. How can I add a 3rd user? The live Chat is useless.
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How did you purchase RH to begin with? I would go back through them to increase your license count.
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Multi-platform or multi-user?
A single licence for one user entitles you to run RoboHelp on Windows or Mac.
A multi-user licence is a different thing and that does sound like what you have. I believe that licence has to have an admin and they have a console. I would guess that is where additional users are added.
If that does not help, rather than live chat, try Support. See https://helpx.adobe.com/contact/enterprise-support.other.html#robohelp for your Adobe Support options. The email link tcssup@adobe.com is recommended as it reaches a team dedicated to Technical Communication Suite products including RoboHelp.
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My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.
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It's a multi-platform license.
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My understanding is all licences are multi-platform. I think you will need to clarify this with Support.
________________________________________________________
My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.