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How to add additional Robohelp users?

New Here ,
Sep 16, 2022 Sep 16, 2022

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I currently have a Robohelp Multi-platform license, but it's limited to 2 users.  How can I add a 3rd user?  The live Chat is useless.

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Community Expert ,
Sep 16, 2022 Sep 16, 2022

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How did you purchase RH to begin with? I would go back through them to increase your license count.

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Community Expert ,
Sep 16, 2022 Sep 16, 2022

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Multi-platform or multi-user?

 

A single licence for one user entitles you to run RoboHelp on Windows or Mac.

 

A multi-user licence is a different thing and that does sound like what you have. I believe that licence has to have an admin and they have a console. I would guess that is where additional users are added.

 

If that does not help, rather than live chat, try Support. See https://helpx.adobe.com/contact/enterprise-support.other.html#robohelp for your Adobe Support options. The email link tcssup@adobe.com is recommended as it reaches a team dedicated to Technical Communication Suite products including RoboHelp. 

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My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

 

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New Here ,
Sep 16, 2022 Sep 16, 2022

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It's a multi-platform license.

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Community Expert ,
Sep 16, 2022 Sep 16, 2022

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My understanding is all licences are multi-platform. I think you will need to clarify this with Support.

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

 

Help others by clicking Correct Answer or Like if helpful. Found your answer elsewhere? Share it here.

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RoboHelp Documentation
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