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How to configure RoboHelp TFS integration using https

New Here ,
Jul 06, 2021 Jul 06, 2021

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Hi, I'm trying to setupthe RoboHelp TFS integration. At first, it seems to succeed, but I receive the message - "Protocol https not supported. expected http". How can we make RoboHelp use https?

I see this issue was posted before (https://community.adobe.com/t5/robohelp/rh2019-collaborate-version-control-tfs/m-p/11020539 ) but didn't get a reply. I also started a chat with a support agent that said he would need to look into it further but never contacted me to follow up. 

Any advice is greatly appreciated!

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Adobe Community Professional ,
Jul 06, 2021 Jul 06, 2021

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I can see that it's a New UI version of RH you've got, but no idea if it's RH2019 or RH2020. If it's RH2020, first make sure you've loaded patch 5. If it's still not working, contact RH Support - see https://helpx.adobe.com/contact/enterprise-support.other.html#robohelp for your support contact options.

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New Here ,
Jul 06, 2021 Jul 06, 2021

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It is RoboHelp 2019. Understood, thanks. Will see if we ave the option of using the 2020 versoin so I can try the patch.

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New Here ,
Jul 06, 2021 Jul 06, 2021

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I've downloaded the new version but am still seeing the same error - https not supported. Please advise. 

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Adobe Community Professional ,
Jul 06, 2021 Jul 06, 2021

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Is your RH2019 version 2019.0.14 (that's the last one for 2019)? - you can always get the RH2020 as a trial download - stick it on a non-production machine & update it if needed.

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New Here ,
Jul 06, 2021 Jul 06, 2021

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I've downloaded the new version but am still seeing the same error - https not supported. Please advise. 

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Adobe Community Professional ,
Jul 06, 2021 Jul 06, 2021

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If RH2020 patch 5 isn't working, then you'll have to contact RH Support - see https://helpx.adobe.com/contact/enterprise-support.other.html#robohelp for your support contact options.

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New Here ,
Jul 06, 2021 Jul 06, 2021

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Thanks. Sent them an email to open a case.

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New Here ,
Sep 15, 2021 Sep 15, 2021

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Did you solve this one? I have the same problem and adobe contacted me to solve the problem but htey didnt managed to do so.

 

But it is also strange if not https is supported...

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Adobe Employee ,
Oct 03, 2021 Oct 03, 2021

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Please update RH2020 to Update 6 via Help -> Update and give it a try. This error was being incorrectly raised and a fix for the same is there in RH2020 Update 6. 

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