How to stop popup window using phone layout for display - Responsive HTML5, RH11

Report · Mar 05, 2014

Hello,

I'm using the new Responsive HTML5 output in RH11. For some of my hyperlinks, I want to use a pop-up to display the linked topic. In the output, the pop-ups work, but they are automatically displayed using the phone layout, with the associated navigation buttons at the bottom, the help title, and so on. I don't want this - I just want a plain popup window. So, I tried to add a Screen Profile, set to 400 x 500 pixels exactly (thinking that this is bigger than a phone, but smaller than a tablet). I also added a corresponding Screen Layout. In the popup properties, I set the popup size to be 400 x 500 pixels. I guess there is something else I need to do to get this to work... but I don't know what that is. (I tried creating a new Window on the Project Set-up tab, and I tried creating a different master page. These things didn't work.)

Can anyone tell me if what I'm trying to do with these popups is just a bad idea and it won't work well with certain browsers?

Thanks!
Alexandra

Report · Mar 05, 2014

I am confused as the responsive layouts are one size fits all, that is the point of them. You have one layout that morphs according to window size.

Screen Profiles are only used within Multiscreen HTML5 layouts where you can map screen profiles to different adaptive screen layouts, such as desktop, tablet and phone. That mapping does not apply to responsive layouts.

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

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Report · Mar 06, 2014

Popups are always a bad idea on mobile devices.

All pages in the HTML5 layouts always include the entire skin on all

pages. This is different from WebHelp, where the skin is separate from

the topics. I would suggest enabling the optimization 'transform popups

to hyperlinks' for optimal compatibility.

Kind regards,

Willam

Report · Mar 06, 2014

OK, I guess I was trying to get the Responsive HTML to do something it was not designed to do since it doesn't have the mapping of screen profiles and layouts. Most of our users won't be viewing our help on mobile devices, but since we want it to be possible, I will have to drop the pop-up idea.

Thank you, Willam and Peter.

Alexandra