Hyperlinks break in RoboHelp 2019 when generated as ASPX and published to SharePoint.

New Here ,
Feb 03, 2022 Feb 03, 2022

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RoboHelp 2019 issue

My co-worker and I both have documents that have 3 different types of Hyperlinks:

1. References inside the same long topic which allows the user to jump to a bookmark.

2. References to another external RH document via a web address hyperlink.

3. References inside the same document but a different topic. Tried Search Content for Topic Header and using Bookmarks.  

 

When I preview in HTM, all the links work perfectly and look just fine.  When I generate as ASPX and post to Sharepoint, we have problems.  The first two work fine. The third gives us the following error. "The page you're looking for doesn't exist. Check for a typo in the URL or go to the site home".  Neither of us are typing these in by hand.  We're selecting them from the content menu.  How can these be broken? It seems like this just has to be a setting somewhere but we can't figure out what it is.  I'd post pics but my network security won't allow. 

 

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Adobe Community Professional ,
Feb 03, 2022 Feb 03, 2022

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2019 Classic or New UI?

 

Please clarify what you mean by Document. RoboHelp has topics.

________________________________________________________
My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

 

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New Here ,
Feb 04, 2022 Feb 04, 2022

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My apologies.  It is the new UI. 

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Adobe Community Professional ,
Feb 04, 2022 Feb 04, 2022

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... and my query about "documents". I am not clear on what you are linking to as RoboHelp has topics.

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

 

New Users: Default forum names can be changed in your Account Settings.

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New Here ,
Feb 04, 2022 Feb 04, 2022

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Right. I should have said "Projects". From my business stakeholder's perspectives, they are just documents.  

Each projects have the three different types of hyperlinks - inside the same topic, inside the same project but different topic and links to external pages.  When I preview as HTM, they all work; however, when I generate at Frameless with a SharePoint output and post to SP, the links within the the project but in a different topic will break.  Does that help?

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Adobe Community Professional ,
Feb 05, 2022 Feb 05, 2022

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I believe that when you publish to Sharepoint all the topics are created with the aspx extension. The first scenario is to a bookmark so no file name or extension involved. The second scenario is direct to the target so there is nothing that is going to change there.

 

When you create the link in the third scenario, it will be to a file with the HTM extension as that is what is in the source project. When you generate, the extensions are still HTM so they will work just fine. When you publish the file extensions are changed to ASPX. So to pick up on the title of this thread, you generate as HTM and publish as ASPX.

 

Find one of the links in the published files and check the extension. I am guessing it will be HTM rather than ASPX. To the best of my knowledge RoboHelp changes such links when you publish so if my guess is right it begs the question why aren't the links being converted. 

 

I am wondering if it could be related to how you created the links. When publishing RoboHelp cannot blindly change all links from HTM to ASPX so maybe it is expecting a certain string and not seeing it if the link is created in a certain way.

 

Check a link that breaks first to check the extension. Also check the target has made it to Sharepoint. Confirm both and give us the exact steps you follow to create these links from the moment you click on the toolbar menu in RoboHelp.

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

 

New Users: Default forum names can be changed in your Account Settings.

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Adobe Community Professional ,
Feb 06, 2022 Feb 06, 2022

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I feel like someone using RH2020 posted about links in projects published to sharepoint weren't working. But I can't find the post on the forum at the moment. 

 

 

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