Hyperlinks Not Working in RoboHelp 9 WebHelp for Web Application

[wercampbells]

We have an X5 WebHelp project that was upgraded to RoboHelp 9. The project provides help for a web-based application. The web application makes direct context-sensitive call to certain topics.

Example:  https://192.36.932.122:1000/helpfolder/target_topic.htm 

When I click the Help link on a page in the web application, the topic displays in a separate window. However, when I click any hyperlinks in the window, none of them work. The Show link to display the Contents pane also does not work.

The X5 version of the WebHelp works fine with the application. The RoboHelp 9 WebHelp does not work. When I run the RoboHelp 9 WebHelp standalone, everything works fine but when called from the application, hyperlinks do not work.

Does anyone have any ideas what might be causing this issue? How can I resolve it?

Thank you!

[Jeff_Coatsworth]

Is it happening in all browsers? Maybe you’ve got JavaScript disabled or something?

[wercampbells]

Thanks for responding. I'm currently waiting to hear from my developers BUT the X5 version works OK in the developer's browser and the RoboHelp 9 WebHelp does not.

[Jeff_Coatsworth]

How does it behave if you access a topic manually on your local machine? Do you get the “Show All” link and does it work?