I can't search in Japanese CHM

[yasuyama79149834]

I created Japanese CHM with RoboHelp 2019.

I can view the CHM,but can't search text.

How come?

I can search alphabets and numbers.

but can't search Japanese characters.

[Amebr]

Make sure your Windows region settings are set to Japanese. See Snippet 9 in the CHM section.

http://www.grainge.org/pages/snippets/snippets.htm

The instructions are for Window 7, so the locations will be different if you are using Window 10. You need to change the region in 3 places.

[yasuyama79149834]

Thank you for your replay.

I checked the link and tried that.

I'm using Windows10, and the region in 3 places are already Japanese.

Is there another possible cause?

[Amebr]

Are you using 2019 Classic or 2019 New Ui?

[yasuyama79149834]

I'm using 2019 New Ui.

[Amebr]

Did it used to work in 2019 New UI and it's stopped suddenly, or has it never worked?

Can you try creating a small test project in 2019 Classic to see if the search works when generated there?

[yasuyama79149834]

It has never worked with New UI.

This is the first time to create chm.

When I used Classic UI, It worked.

[Amebr]

The only other thing to check is that the language is set to Japanese in File > Project Settings.

Otherwise, it's possible something is broken in New UI. 

You can report issues here (and check if anyone else has reported this issue): https://tracker.adobe.com/

[yasuyama79149834]

Thank you for your imformation.

I checked the project settings and the language is japanese.

And I also checked the topic propertiy, the language is default language.

I changed default language to japanese.

Further, As a test, I created new project and new topic.

But the result is the same.

[Amebr]

If it works in Robohelp 2019 Classic, but does not in Robohelp 2019 New UI, then all I can suggest is you raise a bug. Sorry I couldn't be more help.