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IE11 support for the latest version 2022 of robohelp

Community Beginner ,
Aug 28, 2023 Aug 28, 2023

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Hello,

 

I have latest version 2022 of Robohelp.

 

IE11 is not supporting the generated Map IDs with the latest version. I want to get the output with the 2019 version. How can I do the same? 

 

 

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Community Expert ,
Aug 29, 2023 Aug 29, 2023

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According to this page, RH2020 supports IE11. https://helpx.adobe.com/robohelp/using/rh_system_requirements.html

 

That version is still available on the downloads page (see in the left navigation of the system requirements page). See how that goes.

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Community Expert ,
Aug 29, 2023 Aug 29, 2023

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Are you talking about the Classic RH2019 output? What output are you creating? You may have to change your CSH calls to the MapIDs - see Peter's https://www.grainge.org/pages/authoring/calling_help/calling_help.htm

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Community Beginner ,
Aug 30, 2023 Aug 30, 2023

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Thanks for the reply Jeff.

 

I have the latest version of Robohelp 2022. It's not compatible with the IE-11 because of which I am not able to view the Bookmark with Map Ids. When created and linked it takes me to the landing page instead of the Bookmark.

 

In the other browsers it is working fine for me.

 

Could you pleaes suggest a way to resolve this.

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Community Expert ,
Aug 31, 2023 Aug 31, 2023

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Ok, back to my question of what kind of output are you creating and what is the method being used to call up specific topics (CSH - Context Sensitive Help)?

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Community Beginner ,
Aug 31, 2023 Aug 31, 2023

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Frameless. I have created Map IDs.

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Community Expert ,
Aug 31, 2023 Aug 31, 2023

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Keep going - what is the CSH call using them? See that page from Peter's site on how Frameless output is called.

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Community Beginner ,
Sep 01, 2023 Sep 01, 2023

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Hello,

 

I have already checked the link https://www.grainge.org/pages/authoring/calling_help/calling_help.htm
and following the same with Frameless skin and Map IDs
 
I have Robohelp latest version 2022. Is there any work around for the topics with Map IDs to run in IE-11.
 
The only issue I am facing is with the browser.

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Community Expert ,
Sep 01, 2023 Sep 01, 2023

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In short NO. IE11 is not supported. It's like trying to make your petrol car run on diesel. Even Microsoft tell you not to use IE any more, largely for security reasons.

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

 

Help others by clicking Correct Answer if the question is answered. Found the answer elsewhere? Share it here. "Upvote" is for useful posts.

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Community Expert ,
Aug 31, 2023 Aug 31, 2023

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In addition to this thread @Bhawana Soni has posted much the same question in Browsers support in Robohelp 2022 - Adobe Support Community - 14045078

 

There is also something wrong here as @Bhawana Soni I replied to the same one as @Jeff_Coatsworth but it has gone AWOL.

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

 

 

 

Help others by clicking Correct Answer if the question is answered. Found the answer elsewhere? Share it here. "Upvote" is for useful posts.

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Community Beginner ,
Sep 01, 2023 Sep 01, 2023

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Okay.

 

Thank you!

 

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