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Image as a header is not appearing when I output to the HTML version

New Here ,
Oct 20, 2022 Oct 20, 2022

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Have Adobe RoboHelp 2017, in the manual I have a jpg on each page of my manual which is the header. when I go to output it to a web HTM the jpg is gone and the font is really wonky. What am I doing wrong. It use to work and then I had to change the header and now it won't upload and I saved the image with the same file name exactly as the previous version. 

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Community Expert ,
Oct 20, 2022 Oct 20, 2022

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Is the image appearing in the RH project (not in the output)?

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New Here ,
Oct 20, 2022 Oct 20, 2022

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Exactly.. it looks fine there but as soon as I go to output it its missing and the look on the output is just blank space and to be quite honest looks very poor.

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Community Expert ,
Oct 20, 2022 Oct 20, 2022

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Is the image located in the same folder as the RH project? Did you need to add it as a Baggage File so that it is included in the \!SSL!\ output folder?

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New Here ,
Oct 20, 2022 Oct 20, 2022

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It is in the same folder.  When I replaced the file I saved it to the exact spot it was previously with the same file name everything.  How would I add it as a baggage file?

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Community Expert ,
Oct 20, 2022 Oct 20, 2022

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Is it present in the output folder at all? If not, does manually copying it into the output fix it showing up? If that doesn't fix it, have a look at the HTML in the output topic and look to see where it thinks it should be found.

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New Here ,
Oct 20, 2022 Oct 20, 2022

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I am going to take some snapshots of what is happening and maybe you can help.

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New Here ,
Oct 21, 2022 Oct 21, 2022

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I also do more troubleshooting.  If I do an output in Microsoft HTML Help the graphic comes through.  But not web help. Then I took a back up version of an older file and ran it when I would have been using RoboHelp 15 and didn't work using RoboHelp 17. 

 

I just received a new computer in July where the RoboHelp 17 was reinstalled and wondering if that could maybe be the issue. Just at a loss here as nothing seems to be working.  The file itself can be seen in folder but when I generate and view the output the header jpg in the whole manual is gone. 

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Community Expert ,
Oct 25, 2022 Oct 25, 2022

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Ok, so the image file is present in the output folder - good. Now look at the HTML of an output topic that is missing the image - where is it expecting to find the image file? 

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