Image Map Issue in RoboHelp 2020.7.46

New Here ,
Mar 09, 2022 Mar 09, 2022

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Whenever I am trying to create an image map on an image in a topic, the image is not displayed in the image map popup. Since the image is not visible I'm unable to create an image map.

I want to create image maps so that various parts of the image can be linked to relevant topics.

 

Please Help:

 

Attached an image for reference:

ImageMapissue.jpg

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Adobe Community Professional , Mar 10, 2022 Mar 10, 2022
I think it will be the over all path length to the file, which is a windows limitation and must be less than 260 characters. I have used folder and file names longer than that, but I also ensure my projects are in a very short folder path on my C drive. e.g. c:\Projects\Project1, c:\Projects\Project2, etc. I avoid network locations and the "Documents" folder as they add many, many characters to the actual path.

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Adobe Community Professional ,
Mar 09, 2022 Mar 09, 2022

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It's not a problem I remember being reported before, so here's a bunch of random things to try.

 

What is the image format you're using? Can you try a different format to see if that works? What about image size? I could imagine a very large image might not display. Is the project on your local hard drive or a network drive? If it's on a network, can you try a test project on your local drive with a short directory path (like c:\testproject\), in case there's a network issue?

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New Here ,
Mar 10, 2022 Mar 10, 2022

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Thank you @Amebr  for a quick response.

 

Please find the answers of the questions you had asked:

 

What is the image format you're using? Can you try a different format to see if that works?: Tested with different types of image formats. Same screen displayed as shown in the above figure.

 

What about image size? I could imagine a very large image might not display.: Tested with different image sizes. Same screen displayed as shown in the above figure.

 

Is the project on your local hard drive or a network drive? If it's on a network, can you try a test project on your local drive with a short directory path (like c:\testproject\), in case there's a network issue? : Tested with shorter directory path. Same screen displayed as shown in the above figure.

 

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Adobe Community Professional ,
Mar 10, 2022 Mar 10, 2022

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Sorry, I'm out of ideas as it works for me on that version.

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New Here ,
Mar 10, 2022 Mar 10, 2022

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@Amebr finally found a solution! 🙂

 

The names of the folders or files must not be very long.

 

For example, I had named the project folder as MP_Installation_Guide. I renamed to MP_InstallGuide, and it worked.

 

I think the Adobe Support team should put a note on the maximum number of characters allowed in folder names.

Don't know how to tag them!

 

 

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Adobe Community Professional ,
Mar 10, 2022 Mar 10, 2022

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I think it will be the over all path length to the file, which is a windows limitation and must be less than 260 characters.

 

I have used folder and file names longer than that, but I also ensure my projects are in a very short folder path on my C drive. e.g. c:\Projects\Project1, c:\Projects\Project2, etc. I avoid network locations and the "Documents" folder as they add many, many characters to the actual path.

 

 

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