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Impact on Clearing Cookies to HTML5 Internally-Hosted Website

Engaged ,
Nov 23, 2020 Nov 23, 2020

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Developing output in RH 2020.1

Generating HTML5 merged output in Azure_Blue.

Hosting/serving up output on/as IIS website for internal staff.

 

Company-supported/allowed web browsers include Chrome and Edge (Chromium). 

 

Staff report issues performing searches and/or using the output after they clear cookies.

 

For example, one staff member cleared “Cookies and other site data” in Chrome, opened the Help, performed a search, and nothing happened. No results, no pinwheel. She tried refreshing the page and searching again and the same thing happened – no results, no pinwheel. She then received a “Page Unresponsive” message. She selected Wait. Approx 5 minutes after her initial search, the search results appeared.

 

Insight, thoughts, advice, or guidance to pass along on staff clearing cookies (I know the individual favorites function - something we hope to deploy eventually - depend on them, but we're not using that yet)? What about clearing browser history?

 

Thank you.

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Engaged ,
Nov 23, 2020 Nov 23, 2020

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Here are the cookies/data in my Chrome browser. Note: Actual company domain has been changed to "companydomain" for privacy/security purposes. All other cookie data is "real".

 

Trying to determine what each of these stores and how they're used...

 

++++++++++++++++++++++++++++

rhandsearch
Name
rhandsearch
Content
1
Domain
.help.companydomain.com
Path
/
Send for
Same-site connections only
Accessible to script
Yes
Created
Wednesday, November 4, 2020 at 11:23:15 PM
Expires
Sunday, March 15, 2037 at 5:30:01 AM
+++++++++++++++++++++++++++++++++++++++++++++++++++++
rhhl
Name
rhhl
Content
1
Domain
.help.companydomain.com
Path
/
Send for
Same-site connections only
Accessible to script
Yes
Created
Thursday, July 2, 2020 at 12:56:14 PM
Expires
Sunday, March 15, 2037 at 5:30:01 AM
+++++++++++++++++++++++++++++++++++++++++++++++++++++
rhhlbgcol
Name
rhhlbgcol
Domain
.help.companydomain.com
Path
/
Send for
Same-site connections only
Accessible to script
Yes
Created
Thursday, July 2, 2020 at 12:56:14 PM
Expires
Sunday, March 15, 2037 at 5:30:01 AM
+++++++++++++++++++++++++++++++++++++++++++++++++++++
rhhltxtcol
Name
rhhltxtcol
Domain
.help.companydomain.com
Path
/
Send for
Same-site connections only
Accessible to script
Yes
Created
Thursday, July 2, 2020 at 12:56:14 PM
Expires
Sunday, March 15, 2037 at 5:30:01 AM
+++++++++++++++++++++++++++++++++++++++++++++++++++++
Local storage
Origin
http://help.companydomain.com
Size on disk
3.2 KB
Last modified
Monday, November 23, 2020 at 12:53:02 PM

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Adobe Community Professional ,
Nov 23, 2020 Nov 23, 2020

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Attempted translations - these are guesses, not definitive answers:

rhandsearch - Whether the search is an 'AND' or 'OR' search 

rhhl - robohelp highlight - whether search results are highlighted when you open the topic from a search result link

rhhlbgcolor - robohelp highlight background colour - background colour of highlighted search results

rhhltxtcol - robohelp highlight text colour - text colour of highlighted search results.

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Resources
RoboHelp Documentation
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