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Importing Word doc into RH2019 often fails

New Here ,
Sep 21, 2018 Sep 21, 2018

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trying to import a Word document (200 pages or so).  It's worked about 10% of the time.  Usually, after 30 seconds of waiting, the window turns white, with the menu bar still visible (File, Edit, View, Collaborate, etc.), but otherwise no longer responsive.

Anyone else experiencing this?

I submitted a bug report.

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Community Expert ,
Sep 21, 2018 Sep 21, 2018

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It could be a CSS issue. Try with default.css to see if it imports with that.

Peter Grainge

www.grainge.org

@petergrainge

Help others by clicking Correct Answer or Like if helpful. Found your answer elsewhere? Share it here.

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Adobe Employee ,
Oct 22, 2018 Oct 22, 2018

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larryk33930191 , can you please try update 2? Some more improvements have been done for Word import

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