Exit
  • Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
  • 한국 커뮤니티
0

In RH2019, new ui, parse error when trying to configure Google Analytics with my RH project

Participant ,
May 04, 2020 May 04, 2020

I have added the following code to the header of the master page:

 

<!-- Global site tag (gtag.js) - Google Analytics -->
<script async src="https://www.googletagmanager.com/gtag/js?id=UA-000000000-0" ></script>
<script>
window.dataLayer = window.dataLayer || [];
function gtag(){dataLayer.push(arguments);}
gtag('js', new Date());

gtag('config', 'UA-000000000-0');

</script>

 

where UA-000000000-0 is my Google Analytics Tracking ID.

 

And Robohelp is giving me a parse error for the first line of the script saying invalid character s and underlining the s of the src. I tried adding it this way 

 

<script src="https://www.googletagmanager.com/gtag/js?id=UA-000000000-0" async ></script>

 

(as I found a website that seemed to suggest that you add the async at the end) but then got Invalid character > underlining the > next to async. 

 

I got this code from the Google Analytics website.

 

 

1.1K
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Community Expert , May 04, 2020 May 04, 2020

I think it's actually the async bit. Try changing to: 

<script async="" src="https://www.googletagmanager.com/gtag/js?id=UA-000000000-0" ></script>

 

 

Translate
Community Expert ,
May 04, 2020 May 04, 2020

Try adding a forward slash after the closing double quote marks. I had something similar with Google Fonts.

 

Help others by clicking Correct Answer if the question is answered. Found the answer elsewhere? Share it here. "Upvote" is for useful posts.
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
May 04, 2020 May 04, 2020

I think it's actually the async bit. Try changing to: 

<script async="" src="https://www.googletagmanager.com/gtag/js?id=UA-000000000-0" ></script>

 

 

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Participant ,
May 05, 2020 May 05, 2020

Thank you very much Amebr, that worked!

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Oct 07, 2021 Oct 07, 2021

Thank you! It seems to be working, indeed. The error message is gone now. Do you know if the location of this script is correct (within the <head> section)? 

anthonka_0-1633601877617.png

 

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Participant ,
Oct 07, 2021 Oct 07, 2021
LATEST

Mine looks like this:

googleanalyticsscript.png

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Resources
RoboHelp Documentation
Download Adobe RoboHelp