Incorrect location of popup windows in RH8 after conversion from RH Office X4

[SadandSad]

We have a CHM file created with RH Office X4. We need to Japanise it. We downloaded a trial version of RB8 and converted the project files to the new format. When we built the new CHM file with RH8, all worked OK, except the pop up windows. We noticed three issues, two of them were really frustrating.

1) The location of the pop was window was incorrect. In the old CHM file, the windows popped where your cursor was when you clicked. In the CHM file created with RH8, on one page, the location of the pop up window was correct, but on all other pages, the windows popped up at the top left corner.

2) The size of the pop up window was always fixed and didn't adjust to the amount of texts it contains. We only have text in our pop up windows.

3) The pop up frame in the old CHM file had a light drop shaddow. The new frame has no drop shaddow.

Can some one please help us? Our CHM file is quite simple and straightforward. What other software can we try? All we want to do is to support the Japanese language. We did build a project in RH8 supporting both the English and Japanese texts to make sure that the Japanese texts were correctly handled and to understand what need to be done to convert our help project. We were happy with the results, but we didn't know how to resolve that pop up issue.

  

Thanks

[Vimal_Chhutani]

Yes Peter, I had compiled the project and in the CHM also it shows the same way as in Preview.

Also, as mentioned in my earlier post, the error is in only those pages which have a drop-down text; the pop-ups in rest of the .htms of the same project are working as they should be.

I also copied the eHlpDhtm.js modified and attached by Praful in another thread but could not fix the issue.

[Peter Grainge]

See if this thread helps.

http://forums.adobe.com/message/5099706#5099706

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See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

[yunie_]

Thanks the thread helps.

[EileenPalsson]

I wanted to add another detail here, because after switching to a new PC (with Windows 7 32-bit) the popup placement fixer script seemed to stop working.

The problem was that I had somehow gotten the old version of the script. But problems continued even when I replaced it with the new script -- or at least I thought I had.

When you update a script, you have to do one of two things:

• Using the RH Script Explorer in RH, delete the old script. Then reimport the newer version.
• Replace the script file in its official location. On my Windows 7 PC, with TC2 installed, that location is: C:\Users\<UserName>\AppData\Roaming\Adobe\RoboHTML\8.00\Scripts\Sample Scripts

Knowing this detail would have saved me hours of troubleshooting. So now I hope it saves someone else the same ordeal.

And, by the way, I too have had RH crash due to lack of memory, both when compiling and when running the popup placement fixer. When I closed all other programs and tried again, it went ok. Run the popup placement fixer multiple times to make sure it was successful. (Check the result in the Output View -- View > Pods > Output View.)

You would think that you could simply allocate more memory. But no, the 32-bit version of Windows 7 doesn't support more than 4 GB of RAM (or that's what our IT people tell me) -- and you can't run RH on the 64-bit version. Doh!

[SadandSad]

Thanks Eileen. Very useful information.

[glundeen]

I just upgraded from RH7 to RH8 and I'm having the same problem with related topics popups.  I downloaded the script, followed the steps, and when I run the script, it appears to lock up RoboHelp.  I've attempted to run it three times. Anything in the Design view is closed (the Project Manager and Single Source Layout pods remain open) and I get the hour glass.  After awhile, I launch task manager and RoboHelp is in a not responding state.

[Jeff_Coatsworth]

You've patched RH8 up to the latest p level first before opening these old projects, right? And of course you've got a back up of them too?

[glundeen]

Yes, I have both a RH7 and RH8 backup.  The version I have is 8.0.0.203 and the Updates option is disabled.

[Jeff_Coatsworth]

If you're on RH 8.0.0.203 you've got a few updates to run before you're fully patched. Load them sequentially as Adobe patches aren't cumulative. If the Updates option is disabled, make sure you're running with Admin rights to your machine and then go to http://www.adobe.com/support/robohelp/downloads.html and run the updates. With the last RH patch to work with Captivate 5, I've ended up at 8.0.2.208.

[glundeen]

I installed all the patches so now I'm on 8.0.2.208.  I ran the script again and the same thing happened...RH8 locked up.  I downloaded the script that was recently updated.

[glundeen]

I finally got the script to run but it didn't resolve my issue.  Sorry I forgot to mention that my output is FlashHelp and not CHM.  Does anyone have a fix for FlashHelp?