When I create an index with a key containing accented characters, they disappear in the index for Microsoft HTML Help output (e.g. "First" => "First").To reproduce :Create a new project with 1 topicCreate a key containing an accented character (e.g. First) in the index pointing to the topicChoose the Microsoft HTML Help outputGenerate outputBrowse the help index and see that "First" becomes "First".I have also set the output language and the topic language to French but it doesn't change anything.RoboHelp 2020.7.46

Participant

Question

Index with accented characters with Microsoft HTML Help output

Forum|Forum|3 years ago
May 3, 2022
2 replies
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When I create an index with a key containing accented characters, they disappear in the index for Microsoft HTML Help output (e.g. "First" => "First").
To reproduce :

Create a new project with 1 topic
Create a key containing an accented character (e.g. First) in the index pointing to the topic
Choose the Microsoft HTML Help output
Generate output
Browse the help index and see that "First" becomes "First".

I have also set the output language and the topic language to French but it doesn't change anything.
RoboHelp 2020.7.46

This topic has been closed for replies.

A

Amebr

Community Expert

I tried with RH2019 New UI without changing windows settings, project settings or file settings, and "Première" appears in the chm index correctly.

I also tried on a different computer with RH2020 and the accented character is deleted, even when I change all of the settings. So to me it seems to be a problem with RH2020.

See the following page for support contact options. The email address is recommended as it goes to dedicated RH people.
https://helpx.adobe.com/contact/enterprise-support.other.html#robohelp

C

Claude24324360zwhf

Participant

Thank you for your confirmation that is a 2020 version problem.
I have already contacted support but no answer yet

Peter Grainge

Community Expert

Bit of a guess here. Is your operating system also French? I wonder if it's the same underlying problem as described in Item 11 at Snippets (grainge.org)

Beyond that, I don't know the cause.

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claudeb41321034Author

Participant

My system is indeed in French.
I followed the recommendations described on item 11 at Sippets (diagnostics and reinstall Microsoft Help Compiler) but it doesn't work any better
In my previous post you have to read (ex: "Première" => "Premire")

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