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Installtion is not possible since the controls of the set-up.exe dialog are not reachable

Community Beginner ,
Dec 06, 2023 Dec 06, 2023

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I'm trying to install the trial version of RoboHelp 2022.3.0, but the first dialog does not show all the contols. The dialog can also not be resized, so there is no way to install the product. I've tried it on two different machines with the screen resolution 1920x1080, but I'm not able to proceed.

 

Has anybody run into the same issue? Is there any way to resize this dialog?

 

RoboHelpInstallationDialog.png

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correct answers 1 Correct answer

Community Expert , Dec 06, 2023 Dec 06, 2023

I have seen this issue and also seen someone else report it.

 

With that dialog open, press the Tab key. I think it is twice. Then press Enter. You may or maynot see the button appear but it will work.

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

 

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Community Expert ,
Dec 06, 2023 Dec 06, 2023

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Haven't seen that before - have you tried just hitting enter to get it started (& you're running it as an Admin, right?). The field that's cut off is the standard c:\program files\ install location IIRC.

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Community Beginner ,
Dec 06, 2023 Dec 06, 2023

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Besides the location also any sort of "Ok" or "Apply" button is missing, so there is no chance to go on. I've tried it as an admin. It is also elevating the process correctly to the admin rights. I have tried it on a laptop, on a PC also I've tried it over a remote desktop. I've also tried to set the language to english, which makes the texts in the dialog appearing in english, but the layout still is the same.

 

Is there any chance that this is an issue just occuring in 2022.3.0?

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Community Expert ,
Dec 06, 2023 Dec 06, 2023

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Possibly - I'd give the RH crew a ping - see https://helpx.adobe.com/contact/enterprise-support.other.html#robohelp for your Adobe Support options. I'd recommend using the tcssup@adobe.com e-mail address as it reaches a team dedicated to Technical Communication Suite products including RoboHelp.

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Community Beginner ,
Dec 06, 2023 Dec 06, 2023

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Thank you for the recommentation. I will send out a mail to this address.

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Community Expert ,
Dec 06, 2023 Dec 06, 2023

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I have seen this issue and also seen someone else report it.

 

With that dialog open, press the Tab key. I think it is twice. Then press Enter. You may or maynot see the button appear but it will work.

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

 

Help others by clicking Correct Answer if the question is answered. Found the answer elsewhere? Share it here. "Upvote" is for useful posts.

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Community Beginner ,
Dec 06, 2023 Dec 06, 2023

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Thank you. That helped to finish the installation.

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Community Expert ,
Dec 06, 2023 Dec 06, 2023

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Also, if it happens again, or someone else encounters it, check the Windows display settings and make sure the Scale and Layout text size setting is set to 100% (not 150% or 200%, etc). I can't say this is the cause, but it can cause weird display issues in programs that aren't programmed appropriately.

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Community Beginner ,
Dec 06, 2023 Dec 06, 2023

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This did not case the issue. The scaling was set to 100%.

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Community Expert ,
Dec 06, 2023 Dec 06, 2023

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 It's possible the screen size has been coded for English and doesn't take into account the longer nature of German words, and I would consider that a bug. 🙂

 

You can request features and report issues here: https://tracker.adobe.com/
(You can also search in the issue tracker to see if it's been reported before, and upvote the previous report.)
Post the item number in the discussion so people can easily vote if they want the same functionality.

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Community Beginner ,
Dec 06, 2023 Dec 06, 2023

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I've started Windows in english language, modified screen resolution, modified scaling, etc. nothing had any input.

But due to the suggestion above simply click the tab twice and hit enter, I was able to overcome the issue. No need for further tips.

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Community Expert ,
Dec 07, 2023 Dec 07, 2023

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I have spoken to the RoboHelp team and this is outside their direct control. It is a standard dialog used by all Adobe products. They will raise the issue with the team responsible for the dialog.

 

Meantime, tab twice and press Enter. 🙂

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

 

Help others by clicking Correct Answer if the question is answered. Found the answer elsewhere? Share it here. "Upvote" is for useful posts.

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Community Beginner ,
Dec 07, 2023 Dec 07, 2023

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Thanks for your help.

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RoboHelp Documentation
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