I am using Robohelp 2017 and updated to the latest version 22.214.171.1244. I am using Word 2016. I am getting this error:
Can someone help, please?
Two things to try first.
That pinpoints whether the issue is with your project or is a general issue.
I tried with just one simple topic. It displayed the same error message.
When I tried with the sample project, it displayed this error message:
Have you tried both DOC and DOCX as output options? I doubt that is it but it is worth a try first.
Are you generating to the same drive as the project?
Was 2017 and the update applied by someone who had local admin rights?
I think I would try an uninstall, reboot and reinstall making sure you have local admin rights. If that is done by someone else who has those rights, make sure they open RoboHelp after installing and updating.
Yes, I tried both doc and .docx. Both displays same error.
Yes, I tried uninstall, reboot, and reinstall with admin rights. But, still I am facing the same issue.
Source and output on same drive?
Version of Windows?
Any source control involved?
Also try in the new single topic project using default CSS rather than your own.
I tried source and output on same and different drives but same issue.
With or Without Source COntrol. Its same error.
tried with a single topic project also but it displys run time error.
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I think we have reached the point where you need to contact Adobe Support. email@example.com or by phone.
I think there is some conflict in the registry that needs their database to fix.
Sorry I couldn't help you.