Internet Explorer Script Error

[BruceSal0]

I get an Internet Explorer Script Error, similar to a previous post, but cannot resolve this by removing popups (the projects involved have no popups). I have contacted Adobe Help and after going back and forth a number of times, they withdrew the case (gave up?) and suggested I submit to this forum. Any ideas on a fix for this?

Here's the problem:

After the latest updates to Adobe Robohelp installed automatically (in February 2010, I believe), and then recompiling my projects, opening any topic results in an Internet Explorer Script Error. The message says "An error has occurred in the script on this page.... Object doesn't support this property or mtehtod.... URL: mk:@MSITStore:C:\ ..<etc>.... /FileFormat_rtf/Bitmap_Files.htm. Do you want to continue running scripts on this page."

After clearing with "Yes" or "No", the error reappers with every new link that I click.

Background:

RoboHelp Office 8.0  (Adobe RoboHelp for Word, Build 8.0.0.203)

MS Office 2007

Browser: Firefox
Operating System: Windows Vista

Details:

1. The problem does not occur on another machine when I transfer the *.chm to it. It is occurring on the machine that I use to develop the help system.

2. The problem occurs with all Robohelp *.chm, but not with *.chm from other software on my machine.

3. If I login to the machine as another user, the problem occurs then also.

4. I have run MJs Help Diagnostics to no avail.

Thanks!

Bruce

[Peter Grainge]

Welcome to the forum, now clearly the back up for Tech Support.

Not sure I can help but let's try. First of all RoboHelp Office 8.0  (Adobe RoboHelp for Word, Build 8.0.0.203) suggests you do not have the patches applied. Please open RH HTML and check what is showing there. It should be 8.0.2.

The fact that on another machine it works OK until you use your login suggests a profile issue. You could try an uninstall and reinstall using your profile as that might fix it. If not, get IT to create a second profile for you and see if that resolves it. If it does not, then trash it and post back. If it does, then for me that verifies that something clobbered your profile and you will have to go with the new one. That does of course affect your settings for all the software you use so discuss it carefully with IT.

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See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

[BruceSal0]

Thanks for the suggestions, Peter.

If I launch RoboHTML.exe independently, I get version 8.0.2.208.  I double checked within RoboHelp Explorer and it still shows as 8.0.0.208 for that. The date on the RoboHTML.exe is 12/14/2008. If I get the "details" from RoboHelp Explorer it shows that most of the files have versions beginning with 8.0.0. In fact, there are no 8.0.2 in there. So this does seem odd, but I'm not sure how to remedy the apparent contradiction in version numbers.

If I check Help | Updates in RoboHelp Explorer, it seems to think I am up to date.

I may not have been clear on the login situation. These are just local logins, not logging onto a network. I have two logins on my development machine, one of which I have used for almost nothing. The same problem appears with both logins (in fact I created it only to try to isolate another RoboHelp bug). I haven't had the problem appear with the *.chm files on several other machines I have tried (Vista, XP, 7).

The shortcut that I start RoboHelp from is "C:\Program Files\Adobe\Adobe RoboHelp 8\RoboHELP\RoboHelp.exe"

The date on that file is 12/14/2008, same as RoboHTML.exe that shows the version 8.0.2.208.

Further suggestions?

Thanks,

Bruce

[Praful_Jain]

Hi Bruce,

Does the same error appear when you create a new dummy project and add some hyperlink in the topics.

Also does the same CHM file works fine on other machines, or it shows some scripting error.

Can you please share the chm file which has the scripting error.

-Praful

[BruceSal0]

Hi Praful,

Good idea for a test. I created a chm help with all default settings and 2 topics that link to each other. I get the error with this too.

The problem seems to occur only on this machine.

I would be happy to send the little chm that I just created, but I don't seem to find a way to attach a file to the post. I see Insert Link, Insert Image, Insert Video, etc., but no Insert File.

Thanks,

Bruce

[Praful_Jain]

Hi,

you can use any online file sharing site like https://acrobat.com/ to upload a file and give the URL in the forum. also please attach the screenshot of the error you are facing.

-Praful

[Peter Grainge]

You can zip it and use Attach Files at the bottom of the screen where you type your replies. See the Browse button.

Click this image to see it larger.

---

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

[Peter Grainge]

Unless I have misread the overnight posts, you are saying the same CHM works fine on all machines except yours and the same is true of your main project and any dummy project, correct? Surely that indicates there is nothing wrong with the CHM and it is something else unique to your machine. I would have thought the quickest way to verify that is to view some other CHM. Locate a CHM already on your machine from some other application and see what happens when you run that.

You say that your shortcut is C:\Program Files\Adobe\Adobe RoboHelp 8\RoboHELP\RoboHelp.exe which is RoboHelp for Word so it looks like the two patches do not contain any RoboHelp for Word updates and do not update the version number.

The error message sounds like one seen fairly regularly and for which you have followed the usual steps. Nonetheless it wouldn't hurt to post a screenshot of it. Use the camera icon to insert that in your post.

As you have tried all else, why not try reinstalling as that will reinstall the Microsoft Help Compiler and with it the viewer? (Praful can confirm the lastpoint)

---

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

[Peter Grainge]

Sorry, I see that you said in the first post this only occurs with RoboHelp produced CHMs but that of course means RoboHelp produced on your machine. Another argument for uninstalling and reinstalling RoboHelp?

---

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

[Praful_Jain]

Hi Bruce,

As Peter rightly pointed out, this issue seems to be a configuration problem on one machine, as the same CHM file works fine on other machines (except one).

Again, it would be help ful to get the CHM file + screenshot for further clarifications, also please give following details of about development machine

1. OS
   
2. Check c:\windows\hh.exe file, and send screenshot of version details of this file.
3. IE version

Thanks

Praful

[BruceSal0]

Thanks for the additional suggestions. It does seem like I may need to reinstall RoboHelp.

Please see the original post for info on OS, browser, etc.  I'm using Firefox 3.5.8, not IE.

\Windows\hh.exe is dated 11/2/2006 and is 15 kb.

I'll try to post an example chm soon, but I have to run right now. (I don't see a control for uploading a file, so will do it through a 3rd party as you suggested)

Thanks,

Bruce

[BruceSal0]

To anyone interested:

Here is a link to the zipped up help file (testrobo.zip):

https://acrobat.com/#d=wb3Dy0Rdm8UpVJCYfPzxcg

The image in the zip file is the same as pasted into the previous message.

Thanks,

Bruce

[Praful_Jain]

Hi Bruce,

I downloaded the CHM file, but I was not able to see any issue with CHM file. it works fine on my machine.

Please try the following on your machine.

1. Go to C:\Windows\System32\ folder, select cmd.exe, and run this exe. (for Vista user, right click and select run as administrator
2. In the command prompt window, enter the following                           commands:

          cd c:\windows\system32    

          regsvr32 /u hhctrl.ocx

     regsvr32 hhctrl.ocx

I searched for issues related to Internet Explorer Script Error, and  came to this MSDN article, http://support.microsoft.com/kb/308260

Please check this article, and see if this solves your  problem.

Thanks

Praful

[BruceSal0]

Praful,

I unregistered and reregistered hhctrl.ocx as you suggested, but no luck.

I also went through the steps in the MSDN article without success. In doing so I found that all of the settings, such as Disable Script Debugging were already as they suggested.

I think my next step is probably to uninstall/reinstall RoboHelp.

Thanks,

Bruce

[Captiv8r]

Hi Bruce

While you are certainly free to uninstall and reinstall RoboHelp until your heart's content, I'm going to say you will likely find that it makes no difference whatsoever in the behavior. I too downloaded the CHM and it worked just fine on my PC when I looked at it. So if the ole uninstall/reinstall hokey pokey fixes it for you, I'll be surprised.

Odds are you have some obscure configuration on your PC that is causing the issue. Then again, perhaps an uninstall/reinstall may toggle a setting that will resolve it. Who knows. Certainly won't hurt to try.

Cheers... Rick

Helpful and Handy Links RoboHelp Wish Form/Bug Reporting Form Begin learning RoboHelp HTML 7 or 8 within the day - $24.95! Adobe Certified RoboHelp HTML Training SorcerStone Blog RoboHelp eBooks

[BruceSal0]

I uninstalled, then reinstalled RoboHelp, then downloaded and installed the two updates. So far, so good. The error is gone (for now!).

In a sense this solved the problem, but we never really figured out what was wrong.

Btw, the uninstallation did not go very well. I had to uninstall 3X from the control panel, despite only one RoboHelp item showing up in the list of installed software. On the third pass the process hung in the middle of uninstallation. After I killed the process with Task Manager, then rebooted, RoboHelp was finally gone. Reinstallation went fine except that it announced a need to backtrack and clean up an interrupted install process.

Thanks to all the forum participants who contributed.

-Bruce

[Peter Grainge]

The first uninstall was patch 802, then 801, then the base program.

I think somehow the viewer got clobbered and the reinstall put it right.

---

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge