Issue displaying frames in Chrome

[AnahidMA]

Hi all -

We are currently using RoboHelp HTML 7.0

When I publish, frames cannot be viewed when using Chrome, although they are just fine when using IE or Firefox. This is the publically shared URL for accessing this file - http://responsibility.motorola.com/web_help/index.htm

I've been told by co-workers this is not a version issue, it does not work for higher versions of RoboHelp either. Does anyone know the accuracy of this statement? As Motorola is now owned by Google, it's obviously of concern.

Note that I have installed IE extensions for Chrome, it did not make a difference

Chrome:

Firefox:

Thank you,

Anahid

[argus08-7xWR1K]

If it helps, this is what the client sees (notice the errors at the bottom, I don't get any errors when I run it locally).

[argus08-7xWR1K]

Arrgghh! Nevermind, the developer just emailed again and said that he tried it on another computer and it works fine, so there's obviously a PEBKAC!

[AnahidMA]

Issue resolved!

Simply click on your Google Chrome controls (the three bars in upper right corner), and choose "New Incognito Window". Voila! All your frames are properly displayed and links work properly

Anahid

[vandana250568416l1t]

Hi,

Can you tell me how did you resolve the issue:

In chrome,

In IE,

Please could you tell what changes to be done to make it compatible.

[Peter Grainge]

This thread is nine years old. The OS and browser versions will be different. Which version of RoboHelp are you using and is the browser up to date?

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

[vandana250568416l1t]

Hi again,

Browsers are up to date.

I'm using WebHelp 5.50.., Can you tell me what is the latest version.

[Peter Grainge]

I suggest you ask your question at webhelp.com. This forum is for Adobe's RoboHelp product.

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

[Peter Grainge]

This posted has been duplicated at Side screen not loading in chrome but working in I... - Adobe Support Community - 13037410

This thread will now be locked.

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.