We are facing an issue when we try to translate our project.
We export our content as XLIFF. When we re-import the translated content via XLIFF, Snippets are not there anymore.
I first tried to import only the snippet separately >> the correct places are found everywhere in the entire English project and replaced correctly. If I then import the translated topics, the snippets are lost.
Even if I now try to import the snippets again separately, the reference point seems to be lost as soon as the topics containing the snippet have been imported.
There are a view files attached to describe the case in a better way.
You can download these files via this link:
These are the XLIFF files we create from our project in german language
These are the XLIFF files we import after translation back to our RH project
A screenshot from our RH project with content which is not translated yet
A screenshot of the code as XLIFF which is not translated yet
A screenshot from our RH project after translation and re-import as XLIFF
A screenshot of the code as XLIFF after translation.
Thanks in advance for your support and ideas...
Prior to seeing who had posted I would have declined to click a link that does not make it clear from hovering over the link exactly what you are going to download. I know you from previous posts and that would have helped but I'm still not going to because the files will not help me.
I know the theory of translation but I don't have hands on experience. The theory is explained at RH2022 Translations (grainge.org).
Unless anyone who does have the required knowledge chips in, I suggest you go to Adobe Support on this one. See https://helpx.adobe.com/contact/enterprise-support.other.html#robohelp for your Adobe Support options. The email link firstname.lastname@example.org is recommended as it reaches a team dedicated to Technical Communication Suite products including RoboHelp.
I'm sorry I cannot help you.
My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.
thanks for your kind response.
I`ve raised a ticket at Adobe to get a support by them hopefully.
As .zip and .xlf were not allowed to upload directly i had to upload the files on our company share server.
So i had no other possibility to provide these files to the community.