Issues during translation of snippets via XLIFF

[Marc M.]

We are facing an issue when we try to translate our project.

We export our content as XLIFF. When we re-import the translated content via XLIFF, Snippets are not there anymore.

I first tried to import only the snippet separately >> the correct places are found everywhere in the entire English project and replaced correctly. If I then import the translated topics, the snippets are lost.
Even if I now try to import the snippets again separately, the reference point seems to be lost as soon as the topics containing the snippet have been imported.

There are a view files attached to describe the case in a better way.

You can download these files via this link:

https://cloud.socom.de/s/3gkwt7fqQEtatpn

PW: Adobe2023!

03_XLIFF_Export: 

These are the XLIFF files we create from our project in german language

04_XLIFF_Import

These are the XLIFF files we import after translation back to our RH project

01_Deutsches Topic:

A screenshot from our RH project with content which is not translated yet

02_Deutsches_Topic_Code:

A screenshot of the code as XLIFF which is not translated yet

05_Englisches_Topic:

A screenshot from our RH project after translation and re-import as XLIFF

06_Englisches_Topic_Code

A screenshot of the code as XLIFF after translation.

Thanks in advance for your support and ideas...

Greetings,

Marc

[Peter Grainge]

Prior to seeing who had posted I would have declined to click a link that does not make it clear from hovering over the link exactly what you are going to download. I know you from previous posts and that would have helped but I'm still not going to because the files will not help me.

I know the theory of translation but I don't have hands on experience. The theory is explained at RH2022 Translations (grainge.org).

Unless anyone who does have the required knowledge chips in, I suggest you go to Adobe Support on this one. See https://helpx.adobe.com/contact/enterprise-support.other.html#robohelp for your Adobe Support options. The email link tcssup@adobe.com is recommended as it reaches a team dedicated to Technical Communication Suite products including RoboHelp. 

I'm sorry I cannot help you.

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

[Marc M.]

Hello Peter,

thanks for your kind response.
I`ve raised a ticket at Adobe to get a support by them hopefully.

As .zip and .xlf were not allowed to upload directly i had to upload the files on our company share server.

So i had no other possibility to provide these files to the community.