<RoboHelp HTML 9 - CHM file> The Back button works uncorrectly.

Report · Nov 02, 2012

Dear all,

I am using RH HTML 9 to generate chm file from my project. The problem is when I click on topic 1, topic 2, topic 3 in turn in the Content pane. After that I click the Back button three times, topic 2 is highlighted on the Content pane, although the content of the topic 1 is displayed on the right pane. I think the topic 1 should be highlighed on the Content pane. Is it a bug of Microsoft HTML Help ?

Please help me understand what Microsoft HTML Help does in generating .chm within RoboHelp 9 ?

Thank you.

Report · Nov 02, 2012

Hi there

Sounds like you need to enable synchronization.

You do this in the Window properties. (Project Set-up pod > Windows)

Cheers... Rick

Report · Nov 04, 2012

It seems Auto-synchronize TOC already set in my window but this problem still not be resolved.

Report · Dec 16, 2012

I wonder that whether other RoboHelp's users also have the same problem with me ?

Report · Dec 17, 2012

I haven't seen anyone else report this specific issue. I just tested a Rh9 CHM and it works correctly. Try creating a new project with just a few topics with the default text. See if that works as desired.

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

Help others by clicking Correct Answer if the question is answered. Found the answer elsewhere? Share it here. "Upvote" is for useful posts.

Report · Dec 17, 2012

Dear Peter,

I already created a blank project and some topics inside with default text, created table of contents too. Then I generated to CHM file without configuring window properties.

But this specific issue still occurs.

I try to use some other authoring tools to generate CHM files. That issue still occurs with those software.

So this issue is not caused by RoboHelp 9. I really don't know where it come from.

Report · Dec 17, 2012

I think it may be time to check your Microsoft HTML Help configuration. Use the link below to check it and post back:

http://www.helpware.net/htmlhelp/hh_diags.htm

Report · Dec 17, 2012

Dear RoboColum(n),

The following is the report from my machine. Please help me check it. I really don't have experience in this. Thank you so much.

MJ's Help Report

A common problem with HTML Help 1.x is DLLs not correctly registered during installation. This utility checks all components and registers DLLs if required. We also report if the RoboHelp DLL is registered, and if MS Help 2 components are installed and registered.

After running the report, try running your program again to see if the fault has cleared.

General Info

Report EXE: C:\DOCUME~1\nhanvt\LOCALS~1\Temp\7zOC4BF7DD4\MJsDiag.exe

Report Run Date: 12/18/2012 9:38:11 AM

Report EXE Version: 2.7.2.0

Download URL: http://helpware.net/downloads/

Operating System: Windows NT 5.1.2600

SysLocale.DefaultLCID: 0x0409 (1033)
SysLocale.PriLangID: 0x0009 (9)
SysLocale.SubLangID: 0x0001 (1)

DecimalSeparator: .

HH Installed: YES

HH Version: 5.2.3790.4110

HH Friendly Version: > 1.4a

H2 Installed: NO

H2 Version:

IE Installed: YES

IE Version: 6.0.2900.5969

IE Friendly Version: Internet Explorer 6 (Windows XP SP2)

NT Administrator

NT Admin Check: Current user has full administor privileges: YES

HTML Help Run-time Components

File Registered OK: C:\WINDOWS\system32\hhctrl.ocx (Version: 5.2.3790.4110)

File Registered OK: C:\WINDOWS\system32\itss.dll (Version: 5.2.3790.4186)

File Registered OK: C:\WINDOWS\system32\itircl.dll (Version: 5.2.3790.2453)

File Found: C:\WINDOWS\system32\hhctrl.ocx

Version = 5.2.3790.4110

Registry Info: {adb880a6-d8ff-11cf-9377-00aa003b7a11}

ClassName = HHCtrl Object

InProcServer32 = C:\WINDOWS\system32\hhctrl.ocx

ProgID = Internet.HHCtrl.1

DLL is Found and Registered OK = YES

File Found: C:\WINDOWS\system32\itss.dll

Version = 5.2.3790.4186

Registry Info: {5D02926A-212E-11D0-9DF9-00A0C922E6EC}

ClassName = Microsoft InfoTech IStorage System

InProcServer32 = C:\WINDOWS\system32\itss.dll

ProgID = MSITFS1.0

DLL is Found and Registered OK = YES

File Found: C:\WINDOWS\system32\itircl.dll

Version = 5.2.3790.2453

Registry Info: {4662DAA5-D393-11D0-9A56-00C04FB68BF7}

ClassName =

InProcServer32 = C:\WINDOWS\system32\itircl.dll

ProgID = ITIR.WordWheelBuild.4

DLL is Found and Registered OK = YES

For HH Version Info See: http://helpware.net/htmlhelp/hh_info.htm

HTML Help 1.x Registry Settings

Description: If present this Key can disable HH Shortcuts and HH WinHelp commands on the local PC

Reference: KB 810687, KB 323180

Key: HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\System\

Value: HelpQualifiedRootDir (string value) =

-> Report: Policy is not enabled. HH Shortcuts are not restricted on local machine.

Description: This key can be used to enable Hhctrl.ocx ActiveX Visual controls on servers

Reference: KB 892675

Key: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\HTMLHelp\1.x\HHRestrictions

Value: UrlAllowList (string value) =

Value: MaxAllowedZone (string value) =

-> Report: Settings reported for information only.

Description: This key allows MS programs such as iexplore.exe to open ITS file that do not have a .CHM file extension

Reference: KB 873343

Key: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\HTMLHelp\1.x\HelpRestrictions\AllowedExtensions

-> Report: No special file extensions have been enabled on this PC.

Description: This key can be used to allow access to remote ITS files

Reference: Win 2003 SP1, KB 896054

Key: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\HTMLHelp\1.x\ItssRestrictions

Value: UrlAllowList (string value) =

Value: MaxAllowedZone (string value) =

Value: NestedProtocolList (string value) =

-> Report: Settings reported for information only.

For HH Registry Info See: http://helpware.net/htmlhelp/hh_info.htm#hh14

HTML Help 1.x Workshop Components

*** HH Workshop not found or not installed correctly. Try reinstalling.

File not found: C:\Program Files\itcc.dll

File Found: C:\WINDOWS\system32\hha.dll (Version: 4.74.8702.0)

KeyHelp OCX by Keyworks.net - KeyHelp.ocx

This is for information only. KeyHelp is a 3rd party DLL.

*** KeyHelp.ocx is not registered or not installed!

*** You can register your KeyHelp.ocx using the "Register a DLL" button.

*** KeyHelp.ocx could be installed anywhere on your PC by normally resides in the Windows System folder.

For More Info See: http://keyworks.net/

RoboHelp DLL by eHelp/Macromedia - HHActiveX.dll

Registration Info: {399CB6C4-7312-11D2-B4D9-00105A0422DF}

Version = 9.0.1.262

ClassName = HHComponentActivator Class

InProcServer32 = C:\Program Files\Adobe\Adobe RoboHelp 9\RoboHTML\HHActiveX.dll

ProgID = HHActiveX.HHComponentActivator.1

Dll Found and Registered = YES

For More Info See: http://www.macromedia.com/

MS Help 2 Run-time Components

*** MS Help 2 NOT installed on this PC

Report · Dec 18, 2012

There appear to be a few areas of the report that suggest you have components only partially installed ot not installed at all. See the HTML Help 1.x Components and MS Help 2 Run Time Components sections for example. I think the best course of action would be to reinstall the HTML Help Workshop. You can download this from the link below:

http://www.microsoft.com/en-us/download/details.aspx?id=21138

Report · Dec 18, 2012

Hi there

To add to Colum's advice, when you install HHW, it will likely report that a newer version is already installed.

Cheers... Rick

Report · Feb 05, 2013

Hi all,

Today I already understand why I have this problem. By using binary TOC, this issue is resolved. Thanks all for help.