Mailto link opens Outlook when it is already open

Report · Apr 22, 2009

When I click on the mailto link in the CHM file, it tries to open Outlook Express, even though I already have Outlook open. Is there something I can do to resolve this? Thanks for your time.

Report · Apr 22, 2009

Hi there

Seems I encountered this same situation a few years back. (scratches head and thinks)

I think I was able to overcome this as follows:

Use a HTML Help Shortcut control. Insert the mailto command in the shortcut.

Perhaps you don't wish to see a button the user clicks. In that case you may script the control. Just make it Hidden when you insert it.

Then you use the normal Hyperlink dialog to "click" the control.

Hopefully this helps... Rick

Report · Apr 24, 2009

Question : if the mailto link is in a sentence and should appear as text, how does one make that work with a hidden script?

Thanks!

Report · Apr 24, 2009

Hi there

I'm guessing you failed to observe what was actually typed into the field of the Hyperlink dialog in the third image?

If you hover the hidden control it should reveal its name. This is very important as JavaScript is really persnickety as to how things are named. Most of the time it will just be Shortcut. But if you have other shortcuts on the same page, you might see object1 or OBJECT1 (depending on how you inserted the control). One is named by virtue of clicking the Insert menu and the other is named by virtue of copying and pasting.

So you select the text the user will click and make that the hyperlink where you insert the JavaScript.

I suppose I could have been more explicit in my earlier instructions. Sorry about that.

Cheers... Rick