Mapping IDs (Context Sensitive)

Community Beginner ,
Feb 21, 2018 Feb 21, 2018

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I made mapping IDs for the pages, using the IDs in the software provided by the developers?

However, after implementation on the software the Ids appears different when open the help and does not open the intended page?

Please help

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Community Beginner ,
Feb 28, 2018 Feb 28, 2018

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How can I check so?

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Adobe Community Professional ,
Feb 28, 2018 Feb 28, 2018

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As I said, I don't do code so it is for your developers to look at what they have done.


See www.grainge.org for free RoboHelp and Authoring information.

@petergrainge

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Community Beginner ,
Feb 28, 2018 Feb 28, 2018

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This is how they call the ids in the web help.

They do not find anything wrong

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Adobe Community Professional ,
Feb 28, 2018 Feb 28, 2018

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I'm sorry but I cannot help you further on this. As far as I can see, the IDs are correct in RoboHelp and you have confirmed that.


See www.grainge.org for free RoboHelp and Authoring information.

@petergrainge

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LEGEND ,
Feb 28, 2018 Feb 28, 2018

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What is the index.htm file that they are calling? The highlighted code in the screen shot is not a valid RoboHelp context sensitive help call. If you go through the WebHelp main window, I would expect something like this:

http://localhost/newproject_csh.htm#topicnumber=3,withnavpane=true (the topic number is the Map#)

If you are using Responsive HTML5, I would expect something like this:

http://localhost/index.htm?rhcsh=1&rhnewwnd=0&rhmapno=8

If I look at the code, the only way the highlighted code would work is if your index.htm contains some custom JavaScript to transform the id to a RoboHelp supported call.

Point your developers to this resource. This lists all the options for them: https://www.helpessentials.com/2017/08/07/context-sensitivity-in-webhelp-and-flashhelp/

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Adobe Community Professional ,
Mar 03, 2018 Mar 03, 2018

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It would help others if you could post whether Willam's reply pointed your developers in the right direction. If not, then how they did resolve it would be useful. Thanks.


See www.grainge.org for free RoboHelp and Authoring information.

@petergrainge

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