Mapping IDs (Context Sensitive)

[alaaa39293643]

I made mapping IDs for the pages, using the IDs in the software provided by the developers?

However, after implementation on the software the Ids appears different when open the help and does not open the intended page?

Please help

[alaaa39293643]

How can I check so?

[Peter Grainge]

As I said, I don't do code so it is for your developers to look at what they have done.

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See www.grainge.org for free RoboHelp and Authoring information.

@petergrainge

[alaaa39293643]

This is how they call the ids in the web help.

They do not find anything wrong

[Peter Grainge]

I'm sorry but I cannot help you further on this. As far as I can see, the IDs are correct in RoboHelp and you have confirmed that.

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See www.grainge.org for free RoboHelp and Authoring information.

@petergrainge

[Willam van Weelden]

What is the index.htm file that they are calling? The highlighted code in the screen shot is not a valid RoboHelp context sensitive help call. If you go through the WebHelp main window, I would expect something like this:

http://localhost/newproject_csh.htm#topicnumber=3,withnavpane=true (the topic number is the Map#)

If you are using Responsive HTML5, I would expect something like this:

http://localhost/index.htm?rhcsh=1&rhnewwnd=0&rhmapno=8

If I look at the code, the only way the highlighted code would work is if your index.htm contains some custom JavaScript to transform the id to a RoboHelp supported call.

Point your developers to this resource. This lists all the options for them: https://www.helpessentials.com/2017/08/07/context-sensitivity-in-webhelp-and-flashhelp/

[Peter Grainge]

It would help others if you could post whether Willam's reply pointed your developers in the right direction. If not, then how they did resolve it would be useful. Thanks.

---

See www.grainge.org for free RoboHelp and Authoring information.

@petergrainge