• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Master page for PDF no longer takes effect for existing projects since update 11 RH 2019 new UI

Enthusiast ,
Feb 14, 2020 Feb 14, 2020

Copy link to clipboard

Copied

Hi all,

I am just testing the new update 11 for RH 2019 new UI. Apparently, the master page is no longer considered for the PDF output for any of my existing projects. I also tried to use the default pdf master page and created a new one. I also removed any fields and just put plain text into the headers and footers. Still not working.

When I create a new project, the master page is considered for the PDF output.

Is anyone else having issues here? Any ideas what I might try to resolve this?

Thanks and best regards

Karin

TOPICS
New UI , Output presets

Views

535

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 2 Correct answers

Community Expert , Feb 14, 2020 Feb 14, 2020

Karin. There's now another post with this problem at https://community.adobe.com/t5/robohelp/images-in-header-footer-of-pdf-output-no-longer-show-since-2019-0-11/m-p/10924566?page=1#M128790

 

I have alerted Adobe and will post back when I have some more information.


www.grainge.org

Votes

Translate

Translate
Community Expert , Feb 14, 2020 Feb 14, 2020

Karin. Also now a possible solution.


www.grainge.org

Votes

Translate

Translate
Community Expert ,
Feb 14, 2020 Feb 14, 2020

Copy link to clipboard

Copied

I hate asking you this but is the master page selected in the preset? I ask as I only have one project already set up and that seems OK.

 

Try creating another PDF preset.


www.grainge.org

Help others by clicking Correct Answer if the question is answered. Found the answer elsewhere? Share it here. "Upvote" is for useful posts.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Enthusiast ,
Feb 14, 2020 Feb 14, 2020

Copy link to clipboard

Copied

Yes, the master page is selected in the preset. I also tried several new PDF presets, which did not help. I made a PDF output of the ReImagined Sample using the Print General master page. This also does not work. I could only get it to work with a completely new project.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Feb 14, 2020 Feb 14, 2020

Copy link to clipboard

Copied

Karin. There's now another post with this problem at https://community.adobe.com/t5/robohelp/images-in-header-footer-of-pdf-output-no-longer-show-since-2...

 

I have alerted Adobe and will post back when I have some more information.


www.grainge.org

Help others by clicking Correct Answer if the question is answered. Found the answer elsewhere? Share it here. "Upvote" is for useful posts.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Feb 14, 2020 Feb 14, 2020

Copy link to clipboard

Copied

Karin. Also now a possible solution.


www.grainge.org

Help others by clicking Correct Answer if the question is answered. Found the answer elsewhere? Share it here. "Upvote" is for useful posts.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Enthusiast ,
Feb 18, 2020 Feb 18, 2020

Copy link to clipboard

Copied

LATEST

Thanks Peter, this also solved my problem.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Resources
RoboHelp Documentation
Download Adobe RoboHelp