Merged topics not appearing in TOC in Chrome

[VTINFO]

Our team uses RoboHelp 10. When we publish, none of the merged topics are showing up in the table of contents in Chrome. This works fine in other browsers.

Below is an example of what is happening. "Accounts Payable" and "General Ledger" are two projects merged into the Financials KB. They do not show up when the Financials KB is opened initially. I know there were a couple other threads covering this topic, but none seems to have a solid solution to the problem. It appear to be a security issue with Chrome. Is there a way around this? Please let me know if you can help, thanks!

[Jeff_Coatsworth]

Make sure you are all patched up on RH10 updates & intermediate fixes for Chrome and IE11. They are NOT all included in the regular Help > Updates download. Check Willam van Weelden’s site - http://www.wvanweelden.eu/articles/robohelp-patches-and-updates

[Peter Grainge]

Where is the help sitting, locally or on a webserver?

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See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

[VTINFO]

On a webserver, thanks!

[VTINFO]

Thanks Jeff, I tested this patch: WebHelp issues in RoboHelp versions 10 and 11 by replacing the .htm and .js files directly on our webserver in  the parent project and in both merged projects directory. When I tried to open the parent project, nothing would load in Chrome and the browser continually refreshed. I took out the new patched files and put our old ones back in.

We wanted to test the patch first before republishing everything, which takes some time. Do you know any other ways we can test the patch without republishing?

[Peter Grainge]

I believe you do have to republish.

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See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

[VTINFO]

We will give it a try, thanks!

[VTINFO]

Hello Peter, we just tested republishing with the patches. However, this had the same result as just replacing the .js files directly onto our web server. Any other ideas?

[Jeff_Coatsworth]

I’d generate the help first to my local \!SSL!\ folder and test that it works ok there; then remove all the files on the web server and then transfer the regenerated files/folders up to the web server for final testing

[VTINFO]

Thanks Jeff, we'll try that.

[Jeff_Coatsworth]

Nope, that’s why the instructions say “Regenerate the output”