Migrating from X5 to RH7

[wizardmatt]

Hey I have a robohelp 5x project that I wanted to upgrade to RH6 but couldn't cause of a known bug, where a vertially merge cell in the right hand column prevented the publish from running. I was hoping RH7 would have resolved the issue, but from the looks of it, I am still having issues with the publish piece after I make the project upgrade.
Is it still a known issue?

Or is there some other reason why the publish is refusing to complete it starts off compiles and starts moving files over but then stops and just sits there mid file.

Thanks for any insight we really want to get away from RH 5x and its horrid database design and really utilize the full power of the newer versions, but this bug equates of hundreds of man hours of manually redoing the whole project for us.

[Peter Grainge]

It was fixed in RH6 via a patch. Have you tested it in RH7?

[wizardmatt]

Yeah I tested it the other day, I went directly from RH 5x and upgraded to RH7, everything went well worked fine. I can add / delete / work in the project fine. However, when I go to publish things follow down the same path, as they did in RH6. We never followed RH6 for long to notice there was a patch. Wonder if I could get RH6 with the patch update it to RH6 then from RH6 to RH7 and see if that works. Is the source code around, perhaps the trial version if I begged some Adobe staff for it, to test with?

[Peter Grainge]

I doubt they would do that.

Looking again at your post, I don't think we are talking about the same bug as that caused RH6 to crash, not hang. See what I have said about it in Snippets on my site.

Have you looked in the Output view to see if it indicates what is causing it to hang?

Is it just publishing that is the issue? Does it generate OK and fail only on the publish part? Have you tried publishing to another folder?

[wizardmatt]

its failing in the generation stage about mid way through. the screen locks up so its hard to tell anything from bughunter / the output screen beyond compile finished generating.....

[Peter Grainge]

Are you using RH HTML or RH for Word?

[wizardmatt]

robohelp html and trying webhelp pro layout

[Peter Grainge]

Try WebHelp instead, rather than WebHelp Pro. Then I'll explain. Generate to a new folder.

[wizardmatt]

Ok that did work on the generation, so ready for your explanation 🙂

[Peter Grainge]

A lot of people think that the word Pro means it must be a superior output. What is not appreciated is that the help has to be published to a server with RoboHelp Server on it. That is what enables the extra features.

See RoboWizards article on the subject.

http://www.robowizard.com/RoboWizard/NewProject.htm

[wizardmatt]

That would normally be the case but I was publishing it to a server with the robohelp server installed and I need the pro version cause work requires us to be able to use the useage stat tracking. I will try a full reinstall of both and see what happens.

[Peter Grainge]

OK. Let us know how it goes. It sounds like you are saying the bug was fixed in webhelp but not webhelp pro. If you still find that after the reinstall, please post back but also report it as a bug.