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Missing language in the list of candidate languages for translation

Explorer ,
Oct 08, 2021 Oct 08, 2021

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Hi there, 

I can't find Ukrainian in the list of candidate languages for translation. 

Can someone advise me on what would be my best option then? 

I can only think of creating a new Rh project for that language and using the html files for the translation (as we did before Rh 2020 actually)...  

Any better idea? 

Thank you. 

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correct answers 1 Correct answer

Explorer , Oct 14, 2021 Oct 14, 2021

Hello there, 

Here is the answer from Rh Support: 

We discussed with the product team and they have looked at the same earlier and discussed internally.
RH doesn't have a Ukrainian language option to create a new project. So, it is not supported in translation as well because it would create a Ukrainian project and it will create issues.

In conclusion, they confirm the only option so far is to create a new project (even if the language is not supported) and send the html files to the translation ag

...

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Explorer ,
Oct 08, 2021 Oct 08, 2021

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ooops, by the way, I'm using version 2020.6.76...

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Community Expert ,
Oct 08, 2021 Oct 08, 2021

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As far as I know the list is what it is. You could always request more languages by submitting a feature request but that will not help you right now. Please follow this link to report bugs or request new features. https://tracker.adobe.com. Post the link to your bug report / feature request in this thread and others can vote for it. The more people who do so, the higher it gets prioritised.

 

Beyond that it probably is a case of working as you did before but it might be worth speaking to Support for ideas. See https://helpx.adobe.com/contact/enterprise-support.other.html#robohelp for your Adobe Support options. The email link tcssup@adobe.com is recommended as it reaches a team dedicated to Technical Communication Suite products including RoboHelp. 

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See www.grainge.org for free Authoring and RoboHelp Information

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Explorer ,
Oct 11, 2021 Oct 11, 2021

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Hello, 

Thank you Mr. Grainge.  I have sent an email to Adobe support to get their advice.  I'm waiting for their answer.  

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Community Expert ,
Oct 11, 2021 Oct 11, 2021

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Peter is fine.

 

Please let us know what they say as that will help others with a similar question.

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See www.grainge.org for free Authoring and RoboHelp Information

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Explorer ,
Oct 14, 2021 Oct 14, 2021

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Hello there, 

Here is the answer from Rh Support: 

We discussed with the product team and they have looked at the same earlier and discussed internally.
RH doesn't have a Ukrainian language option to create a new project. So, it is not supported in translation as well because it would create a Ukrainian project and it will create issues.

In conclusion, they confirm the only option so far is to create a new project (even if the language is not supported) and send the html files to the translation agency. 

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