Missing language in the list of candidate languages for translation

[Sandra42]

Hi there, 

I can't find Ukrainian in the list of candidate languages for translation. 

Can someone advise me on what would be my best option then? 

I can only think of creating a new Rh project for that language and using the html files for the translation (as we did before Rh 2020 actually)...  

Any better idea? 

Thank you. 

[Sandra42]

ooops, by the way, I'm using version 2020.6.76...

[Peter Grainge]

As far as I know the list is what it is. You could always request more languages by submitting a feature request but that will not help you right now. Please follow this link to report bugs or request new features. https://tracker.adobe.com. Post the link to your bug report / feature request in this thread and others can vote for it. The more people who do so, the higher it gets prioritised.

Beyond that it probably is a case of working as you did before but it might be worth speaking to Support for ideas. See https://helpx.adobe.com/contact/enterprise-support.other.html#robohelp for your Adobe Support options. The email link tcssup@adobe.com is recommended as it reaches a team dedicated to Technical Communication Suite products including RoboHelp. 

________________________________________________________
See www.grainge.org for free Authoring and RoboHelp Information

[Sandra42]

Hello, 

Thank you Mr. Grainge.  I have sent an email to Adobe support to get their advice.  I'm waiting for their answer.  

[Peter Grainge]

Peter is fine.

Please let us know what they say as that will help others with a similar question.

________________________________________________________
See www.grainge.org for free Authoring and RoboHelp Information

[Sandra42 · Accepted solution]

Hello there, 

Here is the answer from Rh Support: 

We discussed with the product team and they have looked at the same earlier and discussed internally.
RH doesn't have a Ukrainian language option to create a new project. So, it is not supported in translation as well because it would create a Ukrainian project and it will create issues.

In conclusion, they confirm the only option so far is to create a new project (even if the language is not supported) and send the html files to the translation agency.