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Hello,
My responsive HTML5 output has none of the following issues when viewed either from my hard drive or from our company's network drive.
After our IT person pushed the file to our server on Edge, however, I saw the following issues when viewing the Help site from Edge:
Again, none of these issues are present when I open the very same file from either my hard drive or from the shared network from which our IT guy deployed the file. The TOC displays and works it should and so does the content.
Any ideas? Thanks in advance for any suggestions you can offer!
Dawn
Hi there
Sounds to me as if some of the content wasn't replaced properly.
I'd suggest deleting the entire file set on the server, then copying the fresh set over.
Cheers... Rick
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Hi there
Sounds to me as if some of the content wasn't replaced properly.
I'd suggest deleting the entire file set on the server, then copying the fresh set over.
Cheers... Rick
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That worked!!!! Thanks so much for your help and for the quick response!
Dawn
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Also, if it happens again, try clearing your browser cache, closing all your browser windows, waiting 5min and trying again. (I don't know why waiting 5 min helps, as clearing your cache should be instant, but it generally does.)
I've found server caching to be particularly 'sticky' recently. (EDIT: particularly around the ToC, which will show old entries and not synchronise correctly, as you described)