Multiscreen HTML5 generating a blank index.htm

Report · Nov 14, 2017

I recently got a new PC at work and instead of reinstalling RoboHelp 2015, I installed RoboHelp 2017. After opening my project and reconnecting with the version control, etc., I generated the customized Multiscreen HTML5 layout that I use.

After it generates, when I open the index.html for the site, it opens up blank. I have tried creating a new screen layout for the project and get the same result.

Opening other pages directly works fine.

The source code for the index.htm is:

<html>
     <head>
     <meta name="viewport" content="width=device-width, height=device-height" />
     <meta http-equiv="Content-Type" content="text/html; charset=utf-8" />
     
     </head>
     <body>
     </body>
</html>

Any help that you can offer would be greatly appreciated. Thanks!

Report · Nov 14, 2017

Have you applied all the RH2017 updates and regenerated? What browser(s)?

Report · Nov 14, 2017

Hmm, I thought it would be up-to-date since I downloaded it from Adobe last week, but apparently not. I will update and try again. Hopefully that will fix the issue.

Also, sorry about the missing source code. Apparently the topic editor and I aren't getting along.

Report · Nov 14, 2017

Nope, all downloads of source installation files are the original release build - they don't go back to "bake in" any extra fixes made since the release date. That's what the updates are for ;>)

Report · Nov 14, 2017

Ah, gotcha. A girl can dream. Now to wait for the systems admin team to get back from lunch and allow me to install the updates.

Report · Nov 14, 2017

While you wait...

Are you certain your SSL is pointing at the correct index?

Report · Nov 14, 2017

Thanks for the suggestion. I did check that as well.

Apparently all I needed was the update. What a relief!

Multiscreen HTML5 generating a blank index.htm

1 Correct answer