Need to Clear Cache After Updating WebHelp

Report · Jun 08, 2009

I have noticed on two separate occasions that after we updated our WebHelp output (RH8) to our Web server, I needed to clear my browser's cache in order to view the latest content. I am concerned that this could be a problem for our users (seeing backlevel content because they have not cleared their cache). This is particularly a problem when the TOC changes, as it renders some topics hard to get to.

We are copying our project/!SSL!/WebHelp directory to our Web server. Is is possible that there is another generated file that needs to be copied (or a file in this folder that must be touched) in order to prompt browsers to realize the content has been updated?

TIA,

Shane

Report · Jun 09, 2009

Clearing the cache is a setting within the browsers, not RoboHelp. I just did a Google on "force cache clear" and it got many results. However, from the few I looked at, they seemed to be how the end user does it on the fly rather than via a setting. Sorry I haven't got a good connection here so could not check more.

See www.grainge.org for RoboHelp and Authoring tips

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Report · Jun 09, 2009

Meta tags might work, although I'm unsure if they have to be in every page or just the "index" page.

Possibly the http-equiv="Expires" one. Or maybe no-cache.

http://www.i18nguy.com/markup/metatags.html

Otherwise it sounds like something that could be set on the webserver - you'd have to talk to your server guys about that, though.

Amebr