No Flashhelp content

[epsobolik]

When I install our app that I have FlashHelp for and call up a context help message via the RoboHelp_CSH fns (C++), the help message comes up without all the Flash navigation left and top panes. When I click the 'show' link (I've actually changed the link text to 'Show all help'), the screen expands as if the Flash navigation should be there, but there is nothing visible. If I right click where they should be, the menu are as if they are there - About Flash, etc. The machine is running XP Pro with IE 7 and the most recent Flash player (according to the 'About Flash' - 9,0,47,0. I've tried 'back' and re-clicking the link several times. Any ideas?

Phil

[Guest]

We actually encountered a similar problem of missing Flash components, but that was when someone tried viewing it over a secure access portal connection to our Web application. But if your app is C++ and on your machine, I don't think that would be the problem.

The only thing I can think of off the top of my head is that there is some Flash security that is blocking content, but if that's the case, I wonder why you aren't getting a warning that allows you to change the settings. Try going to the Flash Player Settings Manager page and see if always trusting the drive where your FlashHelp is sitting will change anything.